Member Service Representative I

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About the role

Join a dynamic team dedicated to helping members achieve their financial goals. We are seeking enthusiastic professionals who are passionate about serving our community and committed to excellence in everything they do.

Responsibilities

As a member of our team, you will:

• Provide exceptional customer service to members, ensuring their needs are met promptly and effectively.
• Manage member accounts, including opening new accounts, processing transactions, and resolving issues.
• Develop and maintain positive relationships with members through regular communication and proactive outreach.
• Stay informed about credit union products and services, and promote them to members.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Requirements

To succeed in this role, you should have:

• A high school diploma or equivalent.
• At least one year of relevant customer service experience.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Qualifications

Preferred qualifications include:

• Bachelor's degree in a related field.
• Experience in a customer-facing role.
• Knowledge of credit union products and services.

Skills

Essential skills for this position include:

• Customer service orientation.
• Attention to detail.
• Effective communication skills.
• Problem-solving abilities.

Benefits

We offer a comprehensive benefits package including:

• Competitive salary.
• Paid time off.
• Vacation, sick leave, and personal days.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Our schedule is flexible to accommodate your needs.