Regional Manager, Provider Operations

Responsibilities

• Manages and mentors a team of Practice Coordinators, fostering a culture of accountability, collaboration, and continuous improvement.
• Buils and maintains strong relationships with affiliate clinics, becoming an indispensable partner in their operations.
• Drives clinic performance improvement by understanding affiliate clinics’ unique needs, challenges, and goals.
• Facilitates regular meetings with affiliate clinics to review performance metrics, discuss improvement opportunities, and align action plans.
• Ensures effective communication of Better Health Group programs, policies, and resources to clinics.
• Maintains clinic performance, identifying trends and implementing tailored solutions to close gaps and drive results.
• Oversees the implementation of key initiatives, including quality improvement programs, HEDIS measures, and other value-based care metrics.
• Safeguards consistent and accurate documentation of clinic engagements, including minutes, action plans, and follow-ups.
• Develops and implements strategies to address performance gaps, leveraging organizational resources and best practices.
• Collaborates cross-functionally with BHG internal teams to ensure seamless communication and alignment with affiliate clinic operations.
• Proactively identifies and escalates recurring issues or improvement opportunities to leadership.
• Sets clinics clear on performance metrics, trends, and available levers for improvement.
• Advocates for affiliate clinics within the organization, ensuring their concerns are addressed and solutions are implemented effectively.
• Stays informed about industry trends and best practices in provider performance management.
• Evaluates and recommends tools, processes, or resources that enhance clinic performance and team efficiency.
• Additional duties as assigned.

Requirements/Skills

• Bachelor’s Degree in Healthcare Management, Business Administration, or a related field, preferred.
• 5+ years of experience in account management, provider relations, or a similar role in a healthcare setting.
• 3+ years of proven experience in leading teams and driving performance improvement.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.
• Strong knowledge of healthcare operations, value-based care, and Medicare Advantage.
• Strong knowledge of healthcare regulations, policies, and industry trends.
• Proven experience leading teams, driving performance improvement, and adding measurable value to operations.
• Exceptional communication, interpersonal, and presentation skills with the ability to build trusted relationships across all levels.
• Strong ability to understand affiliate clinic goals, challenges, and needs, creating tailored, actionable support plans.
• Skilled in addressing inquiries promptly, maintaining clear agendas, and following through on commitments.
• Competent in identifying and escalating unresolved issues or improvement opportunities to management.
• Results-oriented with a focus on quality execution, delivery, and achieving measurable outcomes.
• Demonstrated resourcefulness, initiative, and adaptability in fast-paced, dynamic environments.
• Strong critical thinking, problem-solving, and organizational skills, with attention to detail and confidentiality.
• Proven ability to work independently, cross-functionally, and collaboratively with multiple teams.
• Comfortable influencing and engaging key stakeholders internally and externally.