Manager, Regional Operations

Team Leadership

The Role You'd Play as a Regional Operations Manager:

• Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
• Conduct regular update calls and operating reviews with each direct report
• Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
• Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
• Schedule and organize new teammate training, including both classroom training and on-site shadowing

Financial Review

Ownership of territory P&L

• Utilize financial data to improve profitability
• Prepare and control operational budgets
• Plan effective strategies for financial well-being of Patient Pathways

Growth and Strategic Initiatives

Implement new Patient Pathways Program across hospital partners

• Meet face to face with hospital partners to discuss current discharge processes
• Structure, introduce and train hospital partners on the Patient Pathway program
• Identify areas of improvement in the discharge process in individual local markets
• Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation
• Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
• Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business
• Update local operations leadership on the progress and impact of the Patient Pathways program
• Discuss ongoing strategies for each market with Patient Pathways and field management

Dialysis Coordinator Coverage Assistance

Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)

• Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals
• Analyze performance of each market and make recommendations on future action plans based on the analysis
• Provide management team with monthly updates regarding the above metrics

Reporting

Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals

• Analyze performance of each market and make recommendations on future action plans based on the analysis
• Provide management team with monthly updates regarding the above metrics

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Compensation

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.

Location and Travel

Availability for regional and some national travel; up to 75%