Regional HR Generalist

About the role

Pinnacle Propane, LLC, a leading provider in the propane industry, is seeking a dynamic and driven Regional Human Resources Generalist to join our growing team. At Pinnacle Propane we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. We value our employees and offer a comprehensive benefits package to support your well‑being and work‑life balance.

Responsibilities

The Regional Human Resources Generalist serves as the primary Human Resources representative for an assigned territory, supporting employees and managers across multiple locations. This position executes and administers all core HR processes throughout the employee lifecycle, including recruiting, onboarding, training, benefits administration, employee relations, workers' compensation, leave administration, performance management support, compliance, and HRIS record maintenance. The role partners closely with operational leadership and the corporate office to ensure a positive employee experience while maintaining compliance with federal, state, and local employment laws and company policies. It acts as a trusted advisor to managers and employees while promoting a culture of safety, engagement, accountability, and continuous improvement.

• Talent Acquisition & Staffing: Manage full‑cycle recruiting for assigned territory positions; partner with hiring managers to identify staffing needs and develop recruiting strategies; create and post job advertisements; manage applicant flow through the ATS; screen applicants, coordinate interviews, conduct reference checks, and facilitate hiring decisions; ensure recruiting practices comply with applicable employment laws and company policies; support workforce planning and succession efforts.
• Onboarding & Employee Integration: Coordinate all preboarding and onboarding activities; facilitate new hire orientation and ensure completion of required employment documents; coordinate system access, equipment requests, and training assignments; monitor onboarding milestones and support employee integration during the first 90 days; partner with managers to support successful transition and retention of new hires.
• Employee Relations: Serve as the first point of contact for employee and manager HR inquiries; provide guidance on policy interpretation, employee concerns, workplace issues, and corrective actions; conduct workplace investigations and document findings appropriately; partner with leadership to resolve employee relations concerns in a timely and professional manner; conduct exit interviews and identify opportunities to improve retention and engagement.
• Benefits & Leave Administration: Educate employees on available benefit programs and enrollment procedures; assist employees with benefits questions and resolution of benefit‑related issues; coordinate leave administration, including FMLA, ADA accommodations, military leave, and other statutory leave requirements; support annual open enrollment and benefits communications; ensure accurate processing of employee status changes impacting benefits eligibility.
• Workers' Compensation & Safety Support: Coordinate workers' compensation claims from injury reporting through claim resolution; partner with Safety and Operations leaders regarding injury investigations and return‑to‑work efforts; monitor claim status and communicate with employees, supervisors, carriers, and medical providers; coordinate modified duty assignments and return‑to‑work programs; support safety initiatives and promote compliance with company safety policies and regulatory requirements.
• Training & Development: Coordinate required compliance and operational training; support leadership development, onboarding programs, and employee development initiatives; track training completion and maintain accurate records; partner with managers to identify training needs and development opportunities; assist with implementation of learning and development programs across the assigned territory.
• Performance Management & HR Administration: Support annual performance review processes and performance improvement plans; maintain employee records, personnel files, and HRIS data accuracy; process organizational changes, transfers, promotions, and terminations; assist with compensation‑related administration and employee data reporting; prepare reports and metrics related to staffing, turnover, training, and workforce trends.
• Compliance: Ensure compliance with federal, state, and local employment laws; maintain employment records and required workplace postings; support audits, investigations, and compliance reporting requirements; assist with implementation and communication of HR policies and procedures; maintain confidentiality of employee and company information.

Requirements

• Education: Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field preferred. Equivalent combination of education and experience may be considered.
• Experience: Minimum 2‑5 years of progressive Human Resources experience. Experience supporting multi‑site and multi‑state operations preferred. Experience in recruiting, employee relations, benefits administration, and workers' compensation required. Experience in transportation, logistics, energy, manufacturing, distribution, or field‑service environments preferred.

Qualifications

• Preferred Certifications: SHRM‑CP or SHRM‑SCP; PHR or SPHR.
• Safety Responsibilities: Demonstrate a personal commitment to safety by complying with all Company safety policies, procedures, and regulatory requirements; support workplace safety initiatives through workers' compensation administration, return‑to‑work coordination, leave management, and employee education; promptly report unsafe conditions, incidents, injuries, and near misses, and partner with operational leadership to promote a culture of safety, compliance, and continuous improvement.

Skills

Strong knowledge of employment laws and HR best practices; experience conducting workplace investigations; excellent interpersonal, communication, and coaching skills; strong organizational and project management abilities; ability to handle sensitive and confidential information with discretion; proficiency with HRIS, payroll, ATS, and Microsoft Office applications; ability to work independently and manage multiple priorities in a fast‑paced environment.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Community Volunteering Day – a paid day off to give back to the community
• Paid Time Off – generous PTO and company holidays
• Retirement Savings Plan – employer contributions to help you save for the future

Work Environment

The Regional HR Generalist operates out of three designated locations, depending on assignment and regional alignment. All three offices serve as home‑base hubs for regional travel.

• Irving, Texas – primary hub for operations in the South‑Central region; located