Regional Fixed Operations Analyst

General Summary

The purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty. The Regional Fixed Operations Analyst will help to enhance KUS’s parts sales and retailer customers' buying experience through implementation and use of KUS’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of DPSM and/or RPSM in their absence. This position will also support regional efforts to assure KUS’s service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network.

Essential Duties and Responsibilities

• Create, manage, implement, and execute any reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use. Special emphasis on CSI, retention, warranty and parts sales reports
• Manages and directs all CSI, retention, parts, warranty, training, and consumer affairs activities in absence of RPSM or DPSM
• Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives
• Support the Region’s overall objectives and assignments as required by the Regional Parts and Service Manager
• Create, develop and track the region’s Kia Dealer Business Plans. Provide 1:1 assistance with DPSMs on developing dealer action plans

Qualifications/Education

• Bachelor’s degree or equivalent experience required

Job Requirement

• Overall Related Experience: 0-3 years’ work or internship experience preferred
• Directly Related Experience: Wholesale and retail (at dealership level) experience a plus
• Position Requirements: Occasional travel may be required domestically and/or internationally
• May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
• Perform other duties as assigned
• Ability to relocate to a new location if requested by company

Specialized Skills and Knowledge Required

• Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.
• Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KUS policies/procedures.
• Solid working knowledge of personal computers with a high level of experience with window-based and MS Office environments.
• Excellent verbal and written communications skills.

Competencies

• Care for People
• Chase Excellence Every Day
• Dare to Push Boundaries
• Empower People to Act
• Move Further Together

Pay Range

$63,669.83 - $82,796

Disclaimer

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.