Regional Operations and Service Analyst

About the role

The Regional Operations Analyst will serve as a key support resource to the Director of Business Execution and the Northeast Regional leadership team. This role offers broad exposure across wealth management operations, including close collaboration with advisory teams and involvement in both strategic and administrative initiatives that drive regional performance. The individual will play an active role in supporting day-to-day operations while contributing to project-based work that enhances the efficiency and long-term success of the Northeast Region.

Responsibilities

• Provide direct support to the Director of Business Execution and the Northeast Regional leadership team across a broad range of business initiatives, strategic projects, and day-to-day priorities
• Assist with employee onboarding processes, including coordination of new hire logistics, system access, documentation, and orientation activities
• Serve as a point of support for operational and administrative requests delegated from regional leadership, ensuring diligent follow-through and timely resolution
• Maintain and improve internal processes by gathering, analyzing, and interpreting operational data and metrics; present well-organized recommendations for continuous improvement
• Ensure all operational activities support and reflect the team’s commitment to delivering an elevated, world-class client experience
• Partner with Private Advisors and team members on a wide range of operational needs, special projects, and ad hoc requests, serving as a reliable and resourceful extension of the regional leadership team

Qualifications

• Bachelor’s degree required
• 1-3 years of experience in operations in a fast-paced, dynamic leading organization
• Series 7 and 66 preferred, willingness to obtain Series 9 and 10
• Banking or financial services experience preferred
• Operational experience a plus

Skills

• Desire to drive client excellence
• Understanding of High-Net-Worth and Ultra-High-Net-Worth client segments and needs
• Experience collaborating with a solid network of strategic partnerships
• Strategic thinker, passionate about identifying opportunities and driving change
• Intellectually curious, high energy, driven, ambitious
• Adaptable, comfortable in ambiguity
• Excellent communication (written and verbal); exceptional interpersonal abilities, team player
• Solid understanding of data analysis and performance/operation metrics
• Detail-oriented and resourceful with excellent organizational and project-management skills
• Self-starter with the drive to self-direct independently and follow through on projects from start to finish
• Exceptional ability to multitask with a strong sense of urgency and prioritize competing deadlines

Pay

The anticipated base salary range for this role is $75,000 to $85,000. Base salary for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for a discretionary bonus.

Benefits

Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit careers.rockco.com to learn more about additional opportunities and benefits offerings.