Regional Field Service Manager

About the Role

Join Emerson and make an impact as a Regional Field Services Manager, leading the North America Measurement Solutions field service team based remotely in the Gulf Coast region. In this role, you’ll support and guide a team of field service technicians to deliver high-quality measurement solutions safely, on time, and with excellence.

Responsibilities

• Champion Emerson's Environmental, Health, and Safety philosophy to ensure a safe working environment for your team. Ensure direct reports are fully trained and follow all safety and compliance policies, procedures, and practices.
• Ensure field technicians are trained, certified, and maintain technical proficiencies to match the local market.
• Develop and implement business plans to grow service offerings and capacity, aligning with the overall Measurement Solutions business and financial plan.
• Oversee the Talent Management process in the region, including talent acquisition, employee development, recognition, and supporting inclusion efforts.
• Manage daily operations for a team of field service personnel, including dispatch schedules, work assignments, and clear communication on business conditions, goals, and trends. Coordinate with other regional leaders and managers.
• Work closely with the Emerson Sales Channel and Impact Partner network to drive improvements and explore new business opportunities, including supporting contract negotiations.
• Drive quality and continuous improvement in the execution of field services.

Qualifications

• Bachelor’s degree (preferred in Business, Instrumentation, Electrical, Electronics, Chemical, Mechanical, Control, Computer Engineering, or Engineering Management; equivalent experience considered).
• 5+ years of related experience.
• Experience supervising, mentoring, or guiding employees.
• Willing and able to travel domestically up to 25-40%.
• Must be authorized to work in the United States.

Preferred Skills

• Experience in service leadership, with a focus on leading technical field personnel within large, matrixed organizations.
• Technical proficiency in lifecycle services, including knowledge of competitor offerings and market positioning.
• Knowledge of the automation industry, including instrumentation and control.
• Experience with Emerson or Impact Partner products is a plus.

Who You Are

• You use customer insights to drive and guide the development of new offerings.
• You build and implement plans that accurately prioritize resources.
• You create teamwork allowing others across the organization to achieve shared objectives.
• You provide calmness and efficiency, even when things are unclear.

Benefits

• A variety of medical insurance plans, including dental and vision coverage.
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Tuition reimbursement.
• Employee resource groups and recognition programs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

About Emerson’s Culture

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive through mentorship, training, and leadership opportunities. We believe diverse teams drive growth and deliver business results while prioritizing employee well-being.