Regional Field Service Manager

Position Summary

As a [REGION] Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do You Possess These Skills and Attributes?

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem-Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest You?

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
• Hold Service Technicians accountable for responsibilities
• Cook regularly scheduled meetings with all Regional Personnel
• Ensuring high customer service satisfaction rates

Requirements

• Education/Experience: Associate Degree in: Business or BioMed Technology
• 5 Years’ Experience in a Service Industry
• Previous Management Experience

Physical Demands

• Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
• Frequent lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
• Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
• Ability to work in tight spaces
• Frequent traveling to customer sites (daily)
• Occasional use of power tools

Pay Range

The base pay range of $95,000.00 to $110,000.00 represents the low and high end of the hiring salary range for applicants that meet the minimum qualifications. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance.

About Benco Dental

We are a family-owned company that has been in business for over 90 years. We are the largest privately owned, full-service dental distributor in the United States, serving more than 40,000 customers and over 1,500 associates across 48 contiguous states. We provide a wide range of supply and equipment options, along with comprehensive services such as office design, equipment repair, practice coaching, financing, project management, wealth management, and dental-specific technology solutions. Our team of over 400 sales representatives and 300 service technicians are dedicated to understanding our customers' needs and providing exceptional service.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We celebrate our associates' differences to drive innovation and success. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.