Regional Field Service Manager

Position Summary

As a Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do You Possess These Skills and Attributes?

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem-Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest You?

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
• Hold Service Technicians accountable for responsibilities
• Cookordinate/conduct regularly scheduled meetings with all Regional Personnel
• Ensuring high customer service satisfaction rates

Requirements

• Education/Experience:
• Associate Degree in: Business or BioMed Technology
• 5 Years’ Experience in a Service Industry
• Previous Management Experience

Who We Are

We are the largest privately owned, full-service dental distributor in the United States, with over 40,000 customers and 1,500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians.

Our Mission

Our mission is to Drive Dentistry Forward. We believe in diversity and inclusion, and we value all customers and associates. We offer opportunities for growth and development, and we are committed to providing excellent compensation packages, including medical, dental, and vision benefits, a 401(k) package and profit sharing, associate discounts, community giveback programs, and college tuition savings programs.

Equal Opportunity Employer

We are proud to be an equal opportunity and affirmative action employer. At Benco Dental, we celebrate our associates' differences to foster a culture of diversity and inclusion every day.