Regional Field Operations Recruiter

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities to provide customized solutions tailored to any community—delivering real value where people live. We help homeowners protect the essential systems that keep their homes running—from HVAC, appliances, and electrical to water, sewer, gas lines, and more—so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs—Successful, United, Progressive, Empathetic, and Reliable—because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

About the role

Reporting to the Manager, Provider Network Development, the Regional Field Operations Recruiter is responsible for identifying and engaging prospective residential trades contractors to join our Network Provider program within an assigned 10–12 state territory. This role includes evaluating contractor businesses, negotiating service rates, and coordinating all compliance and onboarding requirements. The recruiter will travel throughout the market—approximately 30% of the time—to meet with prospects and support recruitment efforts. While this position is remote, we are only considering candidates in Michigan, Ohio, and Indiana.

Responsibilities

• Identify, source, and recruit prospective residential trades contractors across the assigned territory.
• Conduct business evaluations to determine provider suitability, capacity, and alignment with program standards.
• Lead rate negotiations and discuss service expectations with prospective providers.
• Aid provider onboarding, including compliance documentation, credential verification, and confirmation of qualifications.
• Build and maintain strong relationships with contractors to support long-term network stability and performance.
• Partner with Provider Network Development Manager and Field Operations leadership to understand market needs, capacity gaps, and recruitment priorities.
• Maintain accurate records of recruitment activities, pipeline status, and onboarding progress.
• Represent the organization professionally during in-person meetings, site visits, and industry events.
• Collaborate with internal teams (Compliance, Legal, Operations) to ensure smooth and timely onboarding.
• Monitor market conditions and contractor trends to inform recruitment strategy.
• Demonstrate a commitment to OHS core values and behaviors.
• Read and strictly adhere to all compliance policies and procedures of the various OHS entities, as applicable.
• Work together with teammates to resolve compliance issues.

Requirements

• 2+ years of recruiting and/or managing third-party contractors.
• 3+ years prior trade experience with a background and understanding of plumbing, heating, electrical, or similar environment.
• Experience working within residential trades—specifically plumbing, HVAC, and/or electrical—including backgrounds ranging from technical field roles to supervisory or management positions (strongly preferred).
• Understanding of consultative selling skills (Introduction, Probing, Handling Objections, Identifying Buying Signals).
• Strong oral and written communication skills with emphasis on negotiation and collaboration.
• Proficiency in Microsoft O365.
• High School Diploma or equivalent work experience; Bachelor’s Degree preferred.
• Valid U.S. Driver’s License.

Pay

The base pay range for this position is $70,210 - $99,120 USD Annual. The specific pay offered will depend on qualifications, experience, education, and skill set. The compensation package may also include an annual performance-based bonus, sales incentive plan, or commission target.

Benefits

• Comprehensive health coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match.
• Generous Paid Time Off.
• Education Assistance Program.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options for transportation and dependent care expenses.
• Employee Wellness: Access to Employee Assistance Program (EAP), health, legal, and financial resources.
• Vibrant company culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs).

Skills

• Interpersonal Savvy: Relates well to all kinds of people, builds appropriate rapport, uses diplomacy and tact, and can diffuse high-tension situations.
• Business Acumen: Knows how businesses work, stays informed on policies, practices, trends, and competition.
• Negotiating: Skilled in tough negotiations with internal and external groups, settles differences with minimal conflict, and gains trust quickly.
• Leading with Influence: Manages relationships productively through influence, not just authority.
• Organizing: Marshals resources effectively to accomplish goals, orchestrates multiple activities, and arranges information efficiently.
• Communicate Effectively: Clearly and succinctly communicates verbally and in writing in various settings and styles.
• Problem Solving: Uses rigorous logic to solve difficult problems, probes all sources for answers, and looks beyond the obvious.