Regional Field Operations Manager

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end‑to‑end logistics infrastructure designed for the ever‑evolving needs of ecommerce brands and everyday consumers. Powered by next‑generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post‑purchase experience. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

Role Summary

The Regional Field Operations Manager is the dedicated leader deployed to drive excellence across our newest and highest‑impact sites. You will be assigned to sites that need the most help—whether a site without a leader, a brand‑new opening, or a location that has drifted off standard. In this hands‑on role you will take operational control, diagnose issues across staffing, process, tooling, and leadership, and fix them while the operation is live. You will coach the site’s supervisors so the fix outlasts you, hand the building back to a permanent leader, and move to the next one. Reporting to the Regional Vice President, you will have temporary authority over the supervisor team at each site and will spend most of your time in warehouses, not at a desk, rotating to a new building every few weeks.

Key Responsibilities

• Deploy to underperforming sites, identify root causes across staffing, process adherence, driver experience, and site leadership, and build a stabilization plan with clear deadlines and definitions of done.
• Run the building directly where the operation calls for it; this is a player‑coach role, not an advisory one.
• Rebuild the site’s daily operating rhythm: start‑of‑shift, ops‑clock adherence, escalation paths, and driver debriefs.
• Serve as acting site leader during leadership vacancies, maintaining standards and onboarding the incoming permanent leader to a stable building.
• Provide experienced operational leadership for new site launches through the first weeks of live volume, and support peak readiness across the region through staffing plans, throughput validation, and contingency planning.
• Audit assigned sites against the ground operations playbook and close gaps directly rather than documenting them for others.
• Coach the site’s supervisors toward independent operation, aiming to make your deployment unnecessary.
• Raise recurring failure patterns across multiple sites to regional and central operations, and route friction between site execution and Veho’s tooling to product teams with actionable detail.
• Own the numbers on every deployment: on‑time delivery, deliveries per hour, delivered‑not‑received, ops‑clock adherence, days to standard, and whether the site remains at standard 60 days after departure.
• Champion OSHA compliance and safe operating practices in every building.
• Lead through the lens of Veho’s leadership principles.

What You Bring

• 8+ years leading last‑mile, delivery station, fulfillment, or high‑volume distribution operations, with direct accountability for site or department performance.
• At least one detailed turnaround experience: an underperforming operation you fixed, the actions taken, and the before/after metrics.
• Direct people leadership of a frontline workforce, including hourly and contingent labor.
• Experience across multiple sites or in a role requiring rapid ramp‑up into unfamiliar operations.
• Track record of earning authority with teams that are not your own and leaving behind a bench that can run the building independently.
• Willingness and ability to travel 75% or more within the assigned region, including overnight stays of several weeks at a time.
• Comfort in a tech‑enabled operation where routing and visibility tools are central to work execution.
• Physical ability to stand for the duration of a shift and to bend, move, and lift boxes up to 50 lb.
• Flexibility to work weekends, holidays, evenings, and early mornings as needed.

Compensation

Base salary range: $120,000 – $130,000 annually. The pay range is subject to the discretion of the Company.

Benefits

• Competitive equity package.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Unlimited PTO for exempt‑level roles.