Regional Director Of Operations

About Us

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner locally to make a difference.

Responsibilities

• Work jointly with other company leaders to ensure that key objectives are met.
• Ensure leadership in associate engagement and loyalty, top brand performance in guest satisfaction, and accurate forecasts that meet and exceed financial performance.
• Oversee and mentor highly engaged and top-performing area General Managers to support Associates, Sales, Revenue, Engineering, Food & Beverage, and Operations.
• Coach and mentor all leaders to help them reach their full potential; establish clear expectations in their role.
• Regularly hold and actively participate in meetings with properties' Leadership teams to review performance and analyze data and industry trends to improve processes and procedures.
• Work with leadership on property capital improvements and budget oversight.
• Conduct monthly property visits to review all aspects of the operation and serve as a cultural ambassador of our core values to all associates.
• Work closely with sales & marketing and revenue management to help achieve and exceed RevPAR goals.
• Understand how programs or practices affect our operations and culture; prevent working silos.
• Be transparent with all stakeholders, understanding everyone's responsibilities and how to best partner with individuals to determine field subject matter experts, celebrate our culture, and seek feedback while holding everyone accountable.
• Establish regular communication with the field teams to understand their needs, support property initiatives, and ensure we are the community's living room.
• Focus on ways to promote and engage in internal growth programs, continuously exemplify and live by our Culture, and meet/exceed company goals and three metrics.

Requirements

• Minimum of three (3) years in a Multi-Property operational oversight role within upper midscale, lifestyle, or luxury hospitality companies (preferred).
• Willingness to travel +/- 80% of the time or when needed; travel will ebb and flow with the needs of the business.

Skills

• Highest degree of integrity and humility, living by the Golden Rule.
• Approachable and able to build rapport quickly; outstanding interpersonal skills for a wide range of audiences.
• Exceptional organization, follow-through, and excellent communication skills.
• Proven record of leading others at all levels, developing leaders and teams successfully, holding everyone accountable, and producing a unified team.
• Demonstrated success in owner relations within a variety of situations and a track record in achieving results.
• Collaborative approach; values input and experiences of others to uncover areas that need addressing and remove barriers.
• Passionate for best-in-class results; comfortable being the decision-maker when needed yet able to allow others to take the lead.
• Ability to prioritize and organize work, being adaptable and flexible.
• Track record of maintaining confidentiality and using discretion appropriately; understands the difference between transparency and confidentiality.
• Able to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, respect, excellence, community focus, and a spirit of service.

Benefits

• Paid Time Off
• Optional Health, Wellness, and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs