Regional Director of Operations

About the role

As a Regional Director of Operations (RDO), you will plan, manage, and guide contracted services for multiple sites for a client or for multiple clients, typically generating $2–15M+ in revenue, to meet operating and financial goals, client objectives, and customer needs. Depending on the client(s), services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our RDOs are capable operations managers who lead a team to provide excellent service to our clients.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state, and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Requirements

• Bachelor’s degree highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship, and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in the service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls, and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Physical Demands

• May require lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing—a new challenge, a sense of belonging, or just a great place to work—our focus is helping you reach your full potential.