Regional Director of Operations

Key Responsibilities

• Provide direct oversight and strategic direction to General Managers across a portfolio of 7-10 properties.
• Conduct regular property visits to assess operational health, guest experience, and team performance; provide structured feedback and action plans.
• Ensure all properties adhere to brand standards, franchise agreements, and company operating procedures.
• Partner with GMs to resolve operational challenges, escalate critical issues, and implement corrective action plans as needed.
• Champion a culture of continuous improvement by identifying best practices within the portfolio and driving cross-property adoption.

Financial Performance

• Own and manage the P&L for the regional portfolio, including revenue, EBITDA, labor efficiency, and capital expenditures.
• Review and approve annual property budgets and forecasts; hold GMs accountable to financial targets.
• Monitor RevPAR, ADR, occupancy, CPOR, GOP, and other KPIs; identify trends and implement strategies to optimize performance.
• Partner with Revenue Management and Sales teams to maximize top-line revenue across all segments and channels.
• Identify cost-saving opportunities without compromising guest experience or team morale.

Guest Experience

• Maintain a relentless focus on guest satisfaction scores (GSS, TripAdvisor, Google Reviews, OTA ratings) across the portfolio.
• Drive accountability for service recovery programs and ensure properties operate with strong foundations in service cultures.
• Oversee quality assurance programs, including brand audits and internal inspections; develop remediation plans for underperforming properties.
• Champion accessibility, inclusivity, and personalized service standards as brand differentiators.

Talent Development & Team Leadership

• Recruit, develop, and retain high-performing General Managers; build a deep bench of leadership talent across the region.
• Conduct regular performance reviews and provide ongoing coaching and mentorship to property leaders.
• Collaborate with HR on succession planning, compensation benchmarking, and organizational design.
• Foster an inclusive, high-performance culture that attracts and retains top hospitality talent.
• Lead by example in modeling the company’s core values and expected leadership behaviors.

Strategic Initiatives & Development

• Partner with the development and acquisitions team on new property openings, transitions, renovations, and rebrandings.
• Provide market intelligence and operational insights to support investment decisions and capital planning.
• Lead or contribute to company-wide operational initiatives, task forces, and pilot programs.
• Build and maintain relationships with ownership groups, asset managers, and brand representatives.