Regional Director of Operations

About the role

The Regional Director of Operations leads and supports communities in achieving operational and financial success. This role is responsible for resident satisfaction, occupancy growth, and revenue performance while ensuring exceptional living experiences. The RDO collaborates with Executive Directors (EDs) to drive results and uphold company standards.

Key Responsibilities

• Lead and support communities to achieve organizational goals and operational efficiency.
• Communicate a clear, resident-focused vision to all communities.
• Conduct regular community visits (typically four days per week) to assess performance and provide leadership.
• Maintain a strong market position by monitoring competition and market trends.
• Hold Executive Directors accountable for achieving financial and occupancy targets.
• Develop and execute strategies to maximize occupancy and revenue.
• Review monthly financial statements and implement corrective actions for underperformance.
• Ensure each community meets or exceeds Net Operating Income (NOI) expectations.
• Analyze annual resident satisfaction surveys and implement improvement programs.
• Foster a culture of excellence by ensuring teams proactively address resident needs.
• Oversee recruitment, hiring, and development of Executive Directors and key community leaders.
• Provide coaching, mentoring, and accountability to drive team success.
• Encourage collaboration and best practice sharing across communities.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of senior living leadership experience with a strong background in sales and operations.
• Proven ability to drive occupancy growth, financial success, and resident satisfaction.
• Strong leadership, communication, and strategic planning skills.

Why Join Us?

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive team environment focused on excellence in senior living.

Benefits

• In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
• Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.
• Team members are eligible to participate in our outstanding 401(k) plan with company match.
• Employee Assistance Program and accident insurance policies.

Contact Information

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

Equal Opportunity Employer/Vet/Disabled.