Regional Director of Operations

About the role

We are seeking a strategic, commercially-driven leader to oversee a regional portfolio of hotels, apartment-hotels, and multifamily short-term rental properties. Success in this role requires deep experience in hotel and full-building operations.

Responsibilities

• Manage a multi-market portfolio, ensuring regional goals both inform and align with Kasa's broader strategies and owner expectations.
• Lead one of Kasa's defined regions, which will be composed of multiple areas, and each area will include several properties and/or markets.
• Lead Area Directors, Area General Managers, General Managers, and their respective teams while ensuring commercial and operational success across a diverse portfolio.
• Balance strategic vision, strong operational and financial execution, and a focus on elevating the guest experience at every touchpoint in the guest journey; leading high-performing teams to deliver signature guest experiences, optimize financial outcomes, and strengthen partner relationships.
• Translate strategies into actionable regional business plans that deliver measurable results.

Requirements

• Demonstrates deep expertise in designing and operationalizing both Guest Experience (GX) and Employee Experience (EX) as interconnected drivers of business performance.
• Builds systems, standards, and feedback loops that elevate both GX and EX while strengthening team engagement, retention, and service consistency.
• Balances day-to-day operational excellence with strategic financial management. Uses data-driven insights to continuously improve the guest experience, drive profitability, manage risk, and identify growth opportunities at both the property and regional levels.
• Serves as a bridge between executive leadership and on-the-ground teams, translating strategy into action and providing insights that inform business planning and portfolio strategy.
• Engages credibly with ownership groups, institutional partners, and cross-functional executives through financial storytelling and clear performance narratives. Creates concise written narratives, owner update templates, and escalation briefs; coaches teams on owner-facing comms.
• Holds a high bar for talent and acts decisively on hiring, coaching, performance management, and succession planning. Creates an environment of accountability, empowerment, and professional growth.
• Establishes frameworks for consistency, efficiency, and quality across all markets. Continuously refines standards and processes to achieve top-tier guest experiences and operational reliability using Lean Six Sigma methodologies (or similar).
• Owns financial performance and accountability across the region. Guides teams to proactively manage revenue, control costs, and make trade-offs that deliver sustainable profit and partner value.
• Leads through ambiguity and transition, ensuring teams stay focused on results amid evolving priorities. Proactively identifies systemic issues and executes solutions with speed and clarity.
• Fosters trust-based relationships with ownership teams, key partners, and strategic alliances in the markets we operate in. Communicates proactively, manages expectations effectively, and ensures outcomes align with partner goals and brand standards.
• Uses portfolio analysis and market insight to identify and execute opportunities for expansion, improvement, and innovation across the region.

Qualifications

• Experience in progressively senior leadership roles within hotel and full-building operations.
• Deep expertise in designing and operationalizing both Guest Experience (GX) and Employee Experience (EX) as interconnected drivers of business performance.
• Strong operational and financial management skills, using data-driven insights to continuously improve the guest experience, drive profitability, manage risk, and identify growth opportunities.
• Proven ability to bridge hospitality operations with business strategy, driving sustained profitability, guest experience, and reputation, as well as asset-level value creation.
• Ability to engage credibly with ownership groups, institutional partners, and cross-functional executives through financial storytelling and clear performance narratives.
• High bar for talent and decisive actions on hiring, coaching, performance management, and succession planning, creating an environment of accountability, empowerment, and professional growth.
• Establishing frameworks for consistency, efficiency, and quality across all markets, continuously refining standards and processes to achieve top-tier guest experiences and operational reliability using Lean Six Sigma methodologies (or similar).
• Ownership of financial performance and accountability across the region, guiding teams to proactively manage revenue, control costs, and make trade-offs that deliver sustainable profit and partner value.
• Leadership through ambiguity and transition, focusing on results amid evolving priorities, identifying systemic issues, and executing solutions with speed and clarity.
• Fostering trust-based relationships with ownership teams, key partners, and strategic alliances in the markets we operate in, communicating proactively, managing expectations effectively, and ensuring outcomes align with partner goals and brand standards.
• Portfolio analysis and market insight to identify and execute opportunities for expansion, improvement, and innovation across the region.