REGIONAL DIRECTOR-OED- QUEENS/MANHATTAN

Applicants must be permanent in Administrative Manager Civil Service title.

About the role

The Medical Assistance Program (MAP) administers Medicaid and related public health insurance programs for the City of New York. The program approves individuals and families for eligibility against applicable Federal and State guidelines, allowing eligible residents to access doctors, medication, and other health care services at little or no cost.

The Out-Stationed Eligibility Division (OED) operates ten community offices across the five boroughs of New York City, assisting eligible residents with enrolling in public health insurance programs, primarily Medicaid. Under the general direction of the Executive Director of the Centralized Applications Division, the Regional Director manages the operations of multiple community offices involved in processing applications and service requests for Non-Modified Adjusted Gross Income (MAGI) consumers. Non-MAGI consumers qualify to apply for public health insurance directly with MAP.

The Medical Assistance Program is recruiting for one Administrative Manager NM-II to function as the OED Regional Director for the Queens & Manhattan Community Offices.

Responsibilities

• Oversee the day-to-day activities of MAP Community Offices involved in determining eligibility for Medicaid.
• Ensure Community Offices adhere to agency protocols and comply with Federal, State, and Local laws and established timelines.
• Observe and review work output, activity reports, and conduct group and one-on-one meetings, counseling, and on-the-job training; monitor time and leave.
• Direct the Community Office Site Manager in the proper operation of the office to ensure services are provided to consumers based on State and Federal regulations.
• Manage the implementation and adherence to internal procedures, ensuring community offices comply with all regulatory and procedural guidelines; interpret departmental and other pertinent rules and regulations for uniform application of procedures.
• Ensure adherence to policies and procedures established to improve the effectiveness, efficiency, and productivity of the Community Offices.
• Monitor staff activities and operations for uniformity and optimal efficiency.
• Maintain oversight and effective control of reporting systems that provide accurate and timely monitoring of performance.
• Collaborate with the Director in establishing strategies, approaches, and protocols for the implementation of the Program and other initiatives.
• Interact with other HRA programs, New York State Department of Health (NYSDOH), and other agencies on issues related to consumers’ concerns.
• Provide Medicaid Offices’ statistical management reports to the Program Director, identifying deficiencies and assisting management in planning strategies to improve productivity and enhance administrative processes.
• Intercede to address and resolve complaints, issues, and concerns submitted by consumers and government entities.

Requirements

• A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation of resources, and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive, or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive, or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.
• A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive, or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.
• Education and/or experience equivalent to the above options. However, all candidates must possess the 18 months of administrative, managerial, executive, or supervisory experience as described.

Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive, or supervisory experience) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Strong management and communication skills.
• Experience leading teams/areas in excess of 100 staff members.
• Understanding and knowledge of Medicaid and medical insurance.
• Requires traveling to site locations within the 5 boroughs of NYC.

Schedule

9 am – 5 pm

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter if you would like to be considered through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.