Regional Director, Healthcare EVS – Lebanon, NH

Position Overview

The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract. The RRD provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives.

Essential Functions

• Lead the client relationship within the approved budget, while providing the client with the maximum value.
• Identify potential expansion of business, generate proposals and close new business to achieve the financial and sales goals for the assigned area per right client, right terms.
• Collaborate with MCS Business Development to review all RFP's, pricing and service agreements. Maintain database (Salesforce) for prospects and new business.
• Attend networking events and participate in trade associations.
• Develop and maintain client relationships to ensure client satisfaction and retention.
• Ensure daily notes from field are reviewed with operations teams.
• Respond promptly and accurately to customers' emails throughout the day.
• Oversight of payroll to ensure timely and accurate submission.
• Conduct weekly operations meetings and monthly training sessions.
• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
• Develop and implement sustainable action plans as required.
• Perform monthly P&L review with the operations teams.
• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
• Develop and implement onboarding schedule for all new hires and account transition.
• Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
• Effectively use and understand MasterCorp’s scheduling program, MasterMind.
• Provide oversight and utilize to ensure managers are effectively controlling labor and all other expenses per corporate budget.
• Review and approve subcontractor invoices to ensure accuracy and set budgets.
• Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.

Experience & Education

• Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.
• Five years of progressive management responsibility in a field directly related to this position with successful multi-site leadership responsibilities.

Other Qualifications

• Proven ability to communicate clearly and professionally with clients, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Outstanding leadership skills.
• Proficient in Microsoft Office Suite (Word, Excel, etc.).
• Excellent verbal and written communication skills – Bilingual is a plus.
• Demonstrated ability to build positive relationships with peers, management, and clients.
• Work irregular hours including weekends and after hours.

Physical Requirements

• This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions.

Work Environment

This position works in an operations environment with odors and/or dust and cleaning and laundry chemicals. Additionally, this job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.