Regional Director of Operations – Healthcare (Mid-Atlantic)

Position Overview

The Regional Director oversees sales, operations, and the financial well-being of the Region. Key responsibilities include guiding multi-site operations, influencing business outcomes, developing high-performing teams, solving complex challenges, and ensuring quality and compliance.

Responsibilities

• Maintains existing clients and generates proposals to close new business.
• Collaborates with MCS Business Development to ensure operational efficiencies.
• Utilizes and updates Salesforce for prospects and new business.
• Promotes the brand by attending networking events and participating in trade associations.
• Develops and maintains client relationships to ensure satisfaction and retention.
• Conducts customer and tenant visitations and inspections to ensure quality control and contract compliance.
• Sends daily inspection reports to the office for database input into MasterCorps inspection system, Orange QC.
• Reviews inspection notes daily with the operations team.
• Responds promptly and accurately to customers' emails.
• Assists/completes payroll review each pay period.
• Conducts bi-weekly operations meetings and quarterly training meetings.
• Partners with Operations team to correct service deficiencies and walk sites with Operations team during and after business hours.
• Performs monthly P&L review with the President and Finance Director.
• Manages and ensures effective communication between Facility Services, Office Management, and all corporate departments.
• Onboards and supervises Operations, Area Managers, and Account Managers.
• Ensures MCS policies and procedures are followed by managers and supervisors and performs coaching and counseling as needed.
• Provides MasterCorp systems training to all staff.
• Maintains security for customers' access keys.
• Participates, as needed, in special department projects.
• Effectively uses and understands MasterCorp's scheduling program, MasterMind.
• Keeps and maintains the Region's client appointments.
• Manages the Region's budget, payroll, supplies, and any other required budgets.
• Visits regularly and maintains excellent relations with customers.
• Manages Region day and night.
• Manages floor crew efficiently and effectively.

Experience And Education Requirements

• Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.
• 5+ years of progressive management responsibility in a field directly related to this position with successful multi-site responsibilities; required.
• Ten years’ experience in facility operations, preferably within an education/campus facility, preferred.
• Excellent written and verbal communication and highly effective interpersonal skills (Bilingual Spanish a plus).
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Self-motivated team player with a high sense of urgency.
• Proficient in Microsoft Office Suite (Word, Excel, etc.).
• Proficient in Orange QC or other common facility management, quality management, and work order monitoring tools.
• Work irregular hours including weekends and after hours.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.