Regional Director Eastern PA/NJ

Day in the Life of a Regional Director Eastern PA/NJ

The Crossroads Regional Director of Business Operations for Eastern PA/NJ will manage 25 OBOT centers and is responsible for delivering consistent business results.

• Set clear performance expectations and execute against key performance indicators.
• Shape strategies that drive growth and strengthen market position by understanding local market dynamics, customer needs, and competitive environments.
• Build high-performing teams that consistently meet or exceed KPIs, achieve growth, and deliver operational excellence through strong leadership, strategic clarity, and disciplined execution.
• Establish and drive achievement of business goals, objectives, and Key Performance Indicators.
• Communicate a clear regional strategy aligned with organizational objectives.
• Lead regional talent management efforts, including attracting, onboarding, engaging, developing, and retaining high-performing talent.
• Foster a high-performing and inclusive culture rooted in trust, accountability, collaboration, and continuous improvement.
• Proactively address performance, talent, and operational challenges to sustain business success.
• Manage full P&L responsibility for multiple centers, including budgeting, forecasting, and financial performance optimization; monitor key financial metrics, identify risks, and implement strategies to protect and grow profitability.
• Balance short-term operational demands with long-term strategic priorities.
• Analyze and respond to local market dynamics, customer needs, and competitive landscape.
• Ensure compliance with regulatory and industry standards while adapting to evolving trends.
• Promote cross-functional collaboration to optimize efficiency, performance, and execution.
• Drive continuous improvement and innovation to enhance productivity, margins, and growth.
• Build and maintain strong relationships with internal and external stakeholders.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesting period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees