Regional Benefits Coordinator

We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We need to parse the job posting. Content: - Description: includes intro about company, mission, core values. That could be "About the role" or maybe "About the company". The instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include description. - Job Summary: As a Regional Benefits Coordinator, you will be responsible for facilitating and managing service fulfillment within your assigned region. You will also engage and support health plan members, long term care insurance policy holders, and direct to consumer customers to ensure benefit/service optimization and a superior customer experience. That could be part of About the role or Responsibilities. We'll treat Job Summary as part of About the role. - Requirements: includes Supervisory Responsibilities: None (maybe ignore as minor metadata). Then Duties/Responsibilities list (bullet points). Then Performance Metrics (list). Then Required Skills/Abilities (list). Then Education And Experience (list). Then Physical Requirements (list). Then remote work flexibility statement. Then diversity statement etc (EEO boilerplate to remove). Then fraud warning etc (remove). Also mention "This position offers the flexibility of remote work at approved locations within the United States." That could be part of Benefits or Schedule? It's about remote work flexibility; maybe include under Benefits? But we only include sections if posting has real specific content. There's no explicit Benefits, Pay, Schedule. So we should not create those sections. Thus sections we can have: - About the role (includes description, mission, core values, job summary) - Responsibilities (maybe combine Duties/Responsibilities) - Requirements (maybe include Education And Experience, Required Skills/Abilities, Physical Requirements) - Qualifications? Could be same as Requirements. But we can separate: Requirements (supervisory none) and Qualifications (education/experience). However we need to avoid thin sections. Let's think. We have: - Duties/Responsibilities (list) - Performance Metrics (list) - could be part of Responsibilities or separate section like "Performance Metrics". Not in allowed headings list but we could still use h3? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map content to those headings. Thus we need to fit Performance Metrics under maybe Responsibilities or Requirements. Could be under Responsibilities as part of duties. Required Skills/Abilities could go under Skills. Education And Experience could go under Qualifications. Physical Requirements maybe under Requirements? But we have no specific heading for physical; could be under Requirements. Thus sections: - About the role: includes company description, mission, core values, job summary. - Responsibilities: includes Duties/Responsibilities list and Performance Metrics list. - Requirements: includes Supervisory Responsibilities: None (maybe ignore), Physical Requirements list. - Qualifications: includes Education And Experience list. - Skills: includes Required Skills/Abilities list. We should not include Benefits, Pay, Schedule as no specific content. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO, fraud warning, navigation, etc. Also remove "Supervisory Responsibilities: None" maybe minor metadata but could be kept as part of Requirements? It's minor but maybe we can drop as it's not substantive. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can drop Supervisory Responsibilities: None. Also remove "As applicable, collaborate with Account Manager(s) on reporting requirements, escalations and grievances, as well as eligibility or referral-related issues" - that's part of duties. Also "Collaborate with management to assess performance and redirect efforts as needed" - duties. Also "Other duties as assigned/necessary" - generic, maybe drop as boilerplate? It's generic but could be considered minor. Might drop. Also "High volume inbound and outbound telephonic coordination" - duty. Also "Self-manage scheduled follow-up engagements, as needed" - duty. Also "Monitor referral activity within the assigned region to ensure timely assignment, acceptance, and service fulfillment through The Helper Bees’ network of aging in place service providers" - duty. Also "Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging the associated provider and/or customer to determine root cause and facilitate a solution" - duty. Also "Prioritize the timely fulfillment of all referrals within the assigned region to meet program requirements and ensure customer satisfaction" - duty. Also "Cultivate and sustain a professional rapport with The Helper Bees’ network of aging in place service providers to ensure implementation of best practices related to: Platform utilization Customer engagement Referral management Timely scheduling, completion, and invoicing of services" - duty. Also "Establish a trusting relationship with health plan members, long term care insurance policy holders, and direct to consumer customers to assist with benefit/service understanding, resource optimization, coordination of services, and seamless communication with providers." - duty. Now Performance Metrics list: - Encounter Fulfillment: Meet or exceed monthly fulfillment goal - Escalation Management: % of No Start of Care % of unassigned referrals % of customer service tickets compared to total active referrals - Provider NPS score We need to keep that. Now Required Skills/Abilities list: - Ability to thrive in a fast paced environment - Professional phone demeanor and written communication - Ability to self-manage daily efforts and work autonomously in a remote work environment - Excellent time-management and organizational skills - Strong passion for helping others and problem-solving - Interpersonal and critical thinking skills - Ability to navigate multiple technology platforms and portals - Comfort and adaptability when working with technology and learning new programs and computer systems - Must be 18 years of age or older Education And Experience list: - 2+ years of relevant experience in a contact center/customer service environment, program coordination, care coordination/navigation, or similar role - Experience in Public/Community Health, or related field preferred - Experience in the healthcare industry is a plus! Physical Requirements list: - Ability to remain at your designated workstation for the duration of the workday - Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. - The ability to observe details at close range (typically on a computer screen) - This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success. We could treat remote work flexibility as part of Physical Requirements or maybe as a separate note. We'll keep within Physical Requirements. Now we need to output HTML fragment with h3 headings and appropriate content: p for prose, ul li for lists. We must not repeat job title as heading. The job title is Regional Benefits Coordinator; we should not add that as heading. We need to ensure we don't include empty sections. Let's craft:

About the role

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults. At THB, we define our company culture through our Core Values: Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution; Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact; Bee the teammate you want to work with - We work as a team, help each other and encourage each other; Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed; Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

As a Regional Benefits Coordinator, you will be responsible for facilitating and managing service fulfillment within your assigned region. You will also engage and support health plan members, long term care insurance policy holders, and direct to consumer customers to ensure benefit/service optimization and a superior customer experience.

Responsibilities

• Establish a trusting relationship with health plan members, long term care insurance policy holders, and direct to consumer customers to assist with benefit/service understanding, resource optimization, coordination of services, and seamless communication with providers.
• Cultivate and sustain a professional rapport with The Helper Bees’ network of aging in place service providers to ensure implementation of best practices related to platform utilization, customer engagement, referral management, timely scheduling, completion, and invoicing of services.
• Monitor referral activity within the assigned region to ensure timely assignment, acceptance, and service fulfillment through The Helper Bees’ network of aging in place service providers.
• Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging the associated provider and/or customer to determine root cause and facilitate a solution.
• Prioritize the timely fulfillment of all referrals within the assigned region to meet program requirements and ensure customer satisfaction.
• Self-manage scheduled follow-up engagements, as needed.
• Handle high volume inbound and outbound telephonic coordination.
• As applicable, collaborate with Account Manager(s) on reporting requirements, escalations and grievances, as well as eligibility or referral-related issues.
• Collaborate with management to assess performance and redirect efforts as needed.
• Encounter Fulfillment: Meet or exceed monthly fulfillment goal.
• Escalation Management: Track % of No Start of Care, % of unassigned referrals, and % of customer service tickets compared to total active referrals.
• Maintain Provider NPS score.

But note we included performance metrics as list items; okay. Now Requirements section: include Physical Requirements.

Requirements

• Ability to remain at your designated workstation for the duration of the workday.
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen).
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working