Region AR Collector

About the role

You will manage a set portfolio of accounts and answer inbound phone calls from internal and external customers. You will process payments with 100% accuracy, make credit decisions by following set guidelines, refer customer disputes to field personnel for final resolution, make payment arrangements on delinquent accounts, communicate professionally by email with internal and external customers, escalate customer disputes and collections situations as necessary, and assist the team in meeting inbound service level standards.

Responsibilities

• Manage a set portfolio of accounts and answer inbound phone calls from internal and external customers
• Process payments with 100% accuracy
• Make credit decisions by following set guidelines
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Communicate professionally by email with internal and external customers
• Escalate customer disputes and collections situations as necessary
• Aid the team in meeting inbound service level standards

Requirements

• High school diploma or equivalent
• More than five (5+) years of Credit & Collections experience
• Experience handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• Customer service skills required in this role
• Professional written and verbal communication skills
• Successful team environment experience

Qualifications

• High school diploma or equivalent
• More than five (5+) years of Credit & Collections experience
• Experience handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• Customer service skills required in this role
• Professional written and verbal communication skills
• Successful team environment experience

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Strong problem-solving and decision-making abilities
• Effective time management and organization skills

Benefits

• Competitive compensation
• Outstanding benefits package including health, dental, disability, and life insurance
• Paid holidays and vacation
• Employee discount program
• Opportunities for educational and professional growth

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.