AR Specialist - Collector

About the role

We are partnering with a rapidly growing industry leader serving a large and essential market across North America. Through continued expansion, strategic acquisitions, and investment in technology, the organization is transforming the customer experience while building a scalable and innovative operating model. This is an exciting opportunity to join a high-growth environment that offers career development, exposure to leadership, and the opportunity to contribute during a pivotal stage of organizational growth.

The AR Specialist - Collector will be responsible for managing customer accounts, resolving outstanding accounts receivable balances, and driving collection efforts across an assigned portfolio. This role plays a critical part in supporting cash flow, reducing aging balances, and maintaining positive customer relationships.

Responsibilities

• Contact customers regarding outstanding balances through phone calls, emails, and other communication methods
• Research customer accounts to identify billing issues contributing to aged receivables
• Reconcile accounts and analyze payment activity to determine outstanding balances
• Negotiate payment arrangements and secure commitment for payment resolution
• Document collection activity and customer interactions accurately within company systems
• Collaborate with customer service, sales, and branch leadership to resolve billing disputes and collection issues
• Respond to inbound customer inquiries related to account balances and payment status
• Support month end reporting and collection performance tracking
• Escalate collection concerns that may negatively impact recoverability of outstanding balances
• Identify opportunities for process improvement and increased operational efficiency

Requirements

• 1 to 3 years of business-to-business collections, accounts receivable, or cash-to-cash experience
• Experience managing aging accounts and performing collection activities in a high-volume environment
• Strong Microsoft Excel and Microsoft Office skills
• Basic accounting knowledge with experience performing account reconciliations
• Ability to navigate multiple systems, shared drives, and applications simultaneously
• Experience handling high email volume and customer correspondence
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to work independently while meeting deadlines and collection goals
• Strong customer service skills with a professional and solution-oriented approach

Preferred Skills

• Experience using HighRadius
• Experience with Oracle or similar ERP platforms
• Background in distribution, construction, building products, manufacturing, or related industries
• Knowledge of GAAP principles and accounts receivable best practices
• Experience supporting large customer portfolios and complex collection environments

Remote role supporting East, Central, Mountain, and West Coast time zone hours. Pay Rate: $26-$27/hour. Type: 6 Month Contract with Potential for Extension or Conversion.