Regal Cinemas Galleria Mall 16 - Cast Member - CLOSING Availability - $16/hr - Free Tickets + 50% off food

About the role

Floor Staff/Cast Member Regal Cinemas in Poughkeepsie is looking for part-time cast members who are passionate about movies and want to be part of delivering the best possible service, cleanliness and movie‑going experience to our guests in a diverse, fun, energetic and engaging environment.

Responsibilities

• Floor Staff team members are classified based on individual theatre needs and/or employee availability as variable hour, part‑time fixed, part‑time regular, or full‑time hourly employees whose primary responsibility is ensuring guests receive exceptional service.
• Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher.
• Act as a representative of Regal consistent with the mission statement and policies, including regular and consistent attendance, handling emergency situations when called upon, general cleaning duties, and compliance with the company dress code.
• Availability to work weekends is a must; weekday opening and/or closing availability is preferred.
• Box Office duties:
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons with accuracy.
  • Upsell/suggestively sell Premium Viewing Experience (3D, RPX, IMAX).
  • Promote the Regal Crown Club program.
  • Ensure tickets are sold in accordance with MPAA rating system and company policy.
  • Respond to phone calls and guest questions consistent with guest service philosophy.
• Concession duties:
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory.
  • Promote the Regal Crown Club program.
  • Operate, prepare, and clean all concession‑related equipment.
  • Upsell/suggestively sell.
  • Comply with all local, state, and federal food safety laws.
  • Abide by federal and state laws regarding breaks and/or meal periods.
  • Ensure required alcohol certification and training are current where applicable; if selling/serving alcohol, must be of legal age per state/local law.
  • Read and understand training materials covering subjects such as sexual harassment and discrimination.
• Usher duties:
  • Tear tickets, collect and deposit appropriate stubs, and direct patrons to their auditoriums.
  • Inspect backpacks and packages when applicable.
  • Manage crowd control and assist guests in finding seats when necessary.
  • Enforce MPAA rating system.
  • Conduct in‑theatre inspections to monitor picture and sound quality, watch for film/content theft, and help maintain a safe environment.
  • Report to management any problems, discrepancies, or unusual situations.
  • Perform in‑auditorium concession auxiliary sales as directed by management.
  • Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways, and other areas outside the auditorium.
  • Monitor cleanliness and operation of theatre vending equipment.
  • Assist with all opening and closing duties as assigned by management.

Qualifications

• Education/Experience: Completion of cast certification program as a cast member and as box office cashier, or progress toward completion required. If the theatre sells alcohol and assigned duties include selling/serving alcohol, must complete any legally required state/local training and obtain the required certificate, plus complete the Regal Responsible Beverage Server training on Regal Online University.
• Language Ability: Possess good public speaking, listen effectively, and respond clearly and directly.
• Math Ability: Perform calculations with speed and accuracy and identify and correct errors.
• Reasoning Ability: Identify problems, gather relevant data, note possible causes, evaluate information, recognize alternatives, reach conclusions based on evidence, and take action beyond what is necessarily called for; perform under pressure and/or opposition.
• Personal Skills: Possess excellent communication skills with customers, co‑workers, and management; establish goals, budget time, and set priorities to achieve desired objectives.
• Physical Demands: While performing duties, the employee is frequently required to stand, walk, sit, use hands to finger/handle/feel, reach with hands and arms, and talk or hear. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl. May occasionally be required to lift up to 60 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Access to free movie tickets.
• 50% discount on concessions.
• Flexible scheduling.
• Competitive pay.
• Being part of the entertainment industry.
• Clear pathway for career advancement; Regal promotes from within.