Regal Cinemas at the Shoppes at Ithaca Mall- Ithaca, NY - Cast Member-Free Tickets + 50% off food

About the Role

Regal Cinema at The Shoppes at Ithaca Mall is looking for part-time cast members who are passionate about movies and want to be part of delivering the best possible service, cleanliness, and movie-going experience to our guests in a diverse, fun, energetic, and engaging environment. Team members are classified based on individual theatre needs and/or employee availability as either variable hour, part-time fixed, part-time regular, or full-time hourly employees. Primary responsibility is ensuring guests receive exceptional service.

Cast Members must be available to work weekends. Weekday opening and/or closing availability is preferred. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

Essential duties and responsibilities for each position include, but are not limited to:

• Box Office
  • Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons
  • Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
  • Promoting the Regal Crown Club program
  • Ensuring tickets are sold in accordance with the MPAA rating system and company policy
  • Responding to phone calls and questions from guests in a manner consistent with guest service philosophy
• Concession
  • Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons, as well as concession stock inventory
  • Promoting the Regal Crown Club program
  • Operating, preparing, and cleaning all concession-related equipment
  • Upselling/suggestive selling
  • Complying with all local, state, and federal food safety laws
  • Abiding by all federal and state laws regarding breaks and/or meal periods
  • Ensuring required alcohol certification and training are current where applicable
  • If the theatre sells alcohol and duties include selling/serving, you must be of legal age according to state or local laws
• Usher
  • Tearing tickets, collecting and depositing appropriate stubs, and directing patrons to auditoriums
  • Inspecting backpacks and packages when applicable
  • Managing crowd control and assisting guests in finding seats
  • Enforcing the MPAA rating system
  • Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and maintain a safe environment
  • Reporting problems, discrepancies, or unusual situations to management
  • Performing in-auditorium concession auxiliary sales as directed by management
  • Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby, hallways, and other areas
  • Monitoring the cleanliness and operation of theatre vending equipment
  • Assisting with all opening and closing duties as assigned by management
• Acting as a representative of Regal in a way consistent with our mission statement and policies
• Regular and consistent attendance
• Handling emergency situations when called upon
• Performing general cleaning duties
• Compliance with company dress code
• Reading and understanding training materials covering subjects such as sexual harassment and discrimination

Qualifications

• Completion of cast certification program as a cast member and as box office cashier, or progress toward completion, is required
• If duties include selling/serving alcohol, completion of legally required state or local training and obtaining the required certificate is mandatory, along with Regal Responsible Beverage Server training
• Language Ability: Good public speaking skills, effective listening, and clear, direct responses
• Math Ability: Perform calculations with speed and accuracy, identify and correct errors
• Reasoning Ability: Identify problems, gather relevant data, note possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions; take action beyond what is necessarily called for; perform under pressure and/or opposition
• Personal Skills: Excellent communication skills with customers, co-workers, and management; ability to establish goals, budget time, and set priorities to achieve objectives

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl
• May occasionally lift up to 60 pounds
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Pay

Starting at $15.00/hour.

Benefits

• Free movie passes and 50% discount on concessions at any Regal location
• Eligibility to participate in 401(k) retirement plan with company match after reaching age 21 and completing six months of service
• Flexible scheduling and competitive pay
• Clear pathway for career advancement and promotion from within