Refunds Analyst - Overpayments

About the Atlantic Region CBO

The Atlantic Region Central Billing Office (“ARCBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to affiliated Universal Health Services hospitals.

Responsibilities

• Review daily worklist and research assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifying source of payer.
• Complete necessary forms and assemble information correctly to clear credit balance from A/R.
• Review correspondences to resolve insurance requests.
• Document all actions in note screen of Patient Accounting system.
• Complete expedited request for patient refunds in a timely manner.
• Post allowed adjustments as needed to assigned accounts.
• Direct any problems with accounts or where additional intervention is needed to management for resolution.
• Understand regulatory requirements concerning credit balances for patient and third party payers.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused for internal and external customers.
• Strong attention to detail.
• Ability to multi-task.
• Excellent written and oral communication skills.
• Familiarity with insurance contracts and 1-3 years experience in a healthcare business office setting preferred.

Benefits

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries
• Pet Insurance

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.