Refund Analyst

About the role

We are looking for an employee who can audit patient accounts for discrepancies and determine proper reimbursement of overpayments. Analyzing and processing refund requests from insurance providers and follow up staff. Communicating effectively with insurance providers and follow up staff regarding refund issues.

Responsibilities

• Print, Review, and Work Overpaid claim and unallocated money reports
• Process refund requests according to refund protocol
• Reprocessing returned refund including mail returns
• Responsible for maintaining proper organization and storage of refund checks and packets
• Work as a contributing member of a team to keep departments running smoothly
• Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge
• Adhere to department and company policies, maintain confidentiality
• Attend safety classes and compliance training as offered by Physicians East, P.A.
• Auxiliary duties or projects as needed

Requirements

• Minimum of 1-3 years experience in Insurance and Billing settings and/or appropriate college education required

Qualifications

Requires prolonged standing or sitting. Requires frequent bending, stooping, or stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Normal office environment. Full-time role based at our Greenville Arlington Blvd. location, Monday-Friday, 8a.m. – 5 p.m. Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.

Benefits

Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process.

Pay

Non-Exempt

Schedule

Full-time role based at our Greenville Arlington Blvd. location, Monday-Friday, 8a.m. – 5 p.m. Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.