Referral Intake & Scheduling Specialist

About the role

At Texas Regional Physicians, we are committed to providing compassionate, high-quality care for our patients while supporting our physicians, attorneys, and referral partners. We are seeking a dependable and detail-oriented Referral Intake & Scheduling Specialist to join our Scheduling and Insurance team. This is a high-volume position that requires accuracy, efficiency, professionalism, and compassion.

Responsibilities

• Process incoming referrals, create patient charts, and route documents to the appropriate department.
• Cook up consultations, assign cases to the scheduling team, personally schedule patients when needed.
• Communicate with attorneys to obtain Letters of Protection (LOPs) and approvals for recommended treatments.
• Verify insurance eligibility, benefits, and authorizations for personal injury and insured patients.
• Manage email correspondence via the referral and scheduling inboxes.
• Support the scheduling and insurance teams by assisting with high-volume cases, urgent approvals, and cross-coverage as needed.

Requirements

• 2+ years of experience in a medical office, scheduling, or insurance verification role.
• Knowledge of medical terminology, ICD/CPT coding, and personal injury workflows preferred.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication skills with professional phone/email etiquette.
• Ability to multitask, work independently, and thrive in a high-volume environment.
• Must be HIPAA-compliant and maintain strict confidentiality.

Preferred Qualities

• A compassionate and patient-first mindset.
• Self-sufficient, reliable, and able to complete tasks without micromanagement.
• Team player who is willing to cross-train and support multiple departments.
• A positive attitude that uplifts team morale and fosters collaboration.
• Adaptable and dependable when priorities shift in a fast-paced environment.