Referral Coordinator - Service Center-Primary Care
Trinity Health IHA Medical Group is seeking a customer-focused Referral Coordinator to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by handling all aspects of the referral process, including authorizations and follow-up.
Responsibilities
- Contact insurance companies and obtain authorization for specific plans.
- Educate patients and staff with pertinent referral and insurance information.
- Obtain urgent authorizations same day and next day.
- Schedule, confirm, and coordinate patient appointments.
- Answer questions, route calls appropriately, and relay messages to clinical staff.
- Verify patient registration and insurance information.
- Support referrals, authorizations, and patient outreach activities.
- Maintain accurate documentation and patient records.
- Test tracks the referrals until fulfilled by the patient.
Requirements
- High School Diploma
- Minimum 2 years’ experience with insurance referrals, prior authorization, or other relevant medical office experience.
Benefits
- Day-one benefits for eligible team members with no waiting period.
- Opportunities for professional growth and career advancement.
- Supportive, collaborative team environment.
- Meaningful work helping patients navigate their healthcare journey.
- A mission-driven organization dedicated to serving communities across Southeast Michigan.
About Us
At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.