Referral Care Coordinator

Schedule

Full-time, 40 hours per week. Monday through Friday, 8:00 am to 5:00 pm.

Responsibilities

• Assist patients by scheduling specialty medical appointments and services within and outside the clinic as referred by providers.
• Collaborate with the clinical team to serve as a liaison between the patient and specialty service providers, ensuring quality and timely care.
• Ensure proper documentation of outreach efforts within the database while maintaining confidential electronic health records.
• Maintain professional oral and written communication skills to accurately complete the referral process.
• Review medical records and execute medical directives, including pre-ops, referrals, and scheduling appointments.
• Use databases and spreadsheets to expedite the referral process.
• Schedule and coordinate appointments for OneWorld clinics as well as off-site specialty clinics.
• Partner with other internal departments as needed during the referral process.
• Serve as an advocate for the patient when coordinating appointments with off-site clinics, representing OneWorld in a positive and professional way.
• Collaborate with the medical team to ensure the patient understands the treatment plan and financial resources.
• Maintain confidential electronic health records, document treatment plans, and ensure records are received from referring facilities.
• Fax notes to referring facilities as needed.
• Follow up weekly and document in the database the results of patient referrals and outcomes.
• Report on the progress of referrals on a weekly basis.
• Complete additional requirements such as prior authorizations, facility forms, and insurance denials to ensure prompt scheduling.
• Stay abreast of available social services within the organization and community.
• Refer and/or prescreen patients to appropriate services based on guidelines.

The tasks outlined above provide a general overview of the role. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.