REFERRAL CARE COORDINATOR

Key Essential Functions And Accountabilities Of The Job

• Facilitates referrals for patients including the technical and clerical components of the request(s), including any insurance authorizations that may be required for travel and/or appointments.
• Inputs data into the designated database(s) and electronic health record for ease of communication across the consortium.
• Schedules or facilitates the scheduling of appointments.
• Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate.
• Maintains patient referral information electronically.
• Consults with appropriate staff for questions regarding eligibility status of patients.
• Coordinates travel for patients of all ages through SEARHC, the Alaska Tribal Health System, and other external agencies.
• Arranges reservations for patient travel, including air, ferry, lodging and ground transportation in compliance with SEARHC policies and procedures.

Additional Details

• Education, Certifications, and Licenses Required:
  • A High School Diploma or equivalent – required
• Experience Required:
  • 2 years working with the public in person and on the phone - preferred.
  • 1 year working in the health care field *or* 6 months education in a health care related field - preferred.
• Knowledge of:
  • Understanding of tribal health programs, referral process and alternate resources
  • Customer service principles
  • Data entry, retrieval and reporting
• Skills:
  • Effective oral and written communication skills
  • Skills in using a database
  • Skills in operating a computer utilizing a variety of software applications
• Abilities:
  • Multi-tasking and working independently in a fast-paced environment
  • Responding quickly in urgent situations with attention to detail
  • Problem solving and using conflict resolution skills

  Position Information

  • Work Shift: OT 10/40

  Additional Information

  SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.