Referral Coordinator - Marlborough, MA

About the role

Novella Infusion is a healthcare setting dedicated to providing top-notch, personalized infusion services. Our newly opened centers are designed with both patients and staff in mind, offering a comfortable, modern space to deliver cutting-edge treatments. As a Medical Assistant, you'll play a crucial role in ensuring smooth clinic operations and exceptional care.

Responsibilities

• Answer phone calls, respond to inquiries, and relay messages to appropriate personnel.
• Manage patient referrals to specialists, coordinate follow-ups, and keep patients informed.
• Maintain inventory of medical and office supplies, place orders, and ensure proper storage.
• Greet and assist patients during check-in and check-out, verify insurance, and collect payments.
• Accurately document findings, appointments, and updates in the electronic medical record system.
• Prepare and process lab samples, ensuring proper labeling and documentation.

Requirements

• High school diploma or equivalent; certification in medical assisting or healthcare administration is a plus.
• Previous experience in a healthcare administrative or medical assistant role preferred.
• Familiarity with medical terminology and basic healthcare procedures.
• Ability to handle various tasks efficiently while maintaining attention to detail.
• Proficient in office software.
• Reliable transportation.
• Ability to lift up to 50 lbs.

Qualifications

• Organized multitasker with excellent interpersonal and verbal skills.
• Customer service focused with a strong commitment to patient care.
• Tech-savvy with proficiency in EMR systems and other office software.

Skills

• Organized Multitasker: Efficient handling of various tasks while maintaining attention to detail.
• Customer Service Focused: Friendly, compassionate care to patients.
• Tech-Savvy: Proficient in EMR systems and other office software.
• Strong Communicator: Excellent interpersonal and verbal skills to work effectively with patients and other team members.

Benefits

• Paid Time Off (PTO)
• 401(k) Plan

Pay

$21.00 - $25.00 per hour

Schedule

Monday through Friday, 8:00 AM to 4:30 PM