REFERRAL COORDINATOR

This job posting is anticipated to remain open until 08/28/2026.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting.

About the Company

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things. Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

• Attends scheduled Utilization Review Committee (URC) meetings, tracking provider referrals discussed by the Clinical Director and treatment decisions to refer an inmate to a community specialty provider.
• Records treatment decisions from URC in the electronic medical record.
• Serves as a liaison between the off-site specialty providers and the Health Services unit in the coordination of all specialty care, diagnostic testing, and off-site referrals while maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA), Program Statements, and GEO policy.
• Schedules appointments with the community specialty provider, within the established timeframes (90-days for those determined routine and within 14-days for those determined Urgent), when approved by URC.
• When possible and practical, schedules appointments with the community provider via telehealth (follow-up appointments, etc.). Differentiates this type of appointment from community scheduled appointments when reporting to the Health Services Administrator (HSA) /designee, as it does not require any trip authorizations.
• Routinely communicates with the HSA/designee of approved offsite appointments, including inmates’ name, date of appointment, type of appointment, address of the specialty provider, and any additional information needed (i.e., laboratory results, EKG, etc.) by the specialist to ensure all clinical orders are complete and accurate.
• Schedules the development and maintenance of a monthly calendar identifying all off-site specialty appointments.
• Tracks hospitalizations, including inmate name, reason, hospital, admission date, and release date.
• Tracks emergency department referrals, including those transported by government vehicle or Emergency Medical Services.
• Provides in-depth pharmacologic and pharmacokinetic consults (verbal and written) when requested or when appropriate.
• Develops the Monthly Statistical Reports to ensure GEO’s commitment to operational excellence, including scheduled and attended off-site appointments by the facility, scheduled and attended off-site appointments by provider, number of inmates hospitalized and average length of stay, number of emergency department referrals, reason, type of transport (EMS/GOV), and number converted to hospital stay.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent certification required.
• Completion of an accredited medical records program or a minimum of one (1) year of experience in an established medical records system.
• Working knowledge of business English, math, good grammar and spelling skills, and ability to develop correspondence, reports, and operational directives required.
• Must have a proven history of exercising discretion and retaining confidentiality.
• Solid organizational and communication skills.
• Ability to understand and carry moderately complex oral and written instructions; to make minor decisions in accordance with rules and regulations as they apply to work problems; to maintain company records; and to meet and deal effectively with the public and inmates required.
• Ability to work with computers and the necessary software typically used by the department.