Account Coordinator

About the role

The Account Coordinator reports to the local Account Manager and is responsible for assisting with the implementation of new projects and maintenance of existing hardware/services at key accounts. New projects typically include working with key stakeholders in hospital enterprises to ensure success. Day-to-day activities include maintaining hardware within a hospital, working with hospital staff to ensure customer satisfaction, and exploring additional growth opportunities with the Account Manager.

Responsibilities

• Work directly with Account Manager and stakeholders on new/existing projects
• Provide after-sales support to retain customers
• Manage hardware installed throughout facilities
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships through regular communication
• Report on the status of accounts to Account Manager
• Utilize common hand tools

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, Logistics, or another related field (Required)
• Recent college graduate OR up to five years of experience in a customer-facing role
• Ability to act independently and professionally in a fast-paced environment
• Demonstrated ability to work with key stakeholders
• Operations/Project Management background preferred
• Excellent listening, verbal communication, and organization skills
• Passionate about technology and innovations, driven by technical & commercial disruptive challenges
• Enthusiasm and initiative to work independently AND as part of a team
• Customer-centric, open-minded approach to problem solving and result-focused with ability to work under pressure
• Familiarity with MS Office Suite, including MS Teams, Outlook, and Excel

Schedule

Full-time, 40 hours per week.

About Intelligent Locations.io

Founded in 2015, Intelligent Location.io works to solve operational inefficiencies in healthcare systems by creating accurate and reliable tracking of equipment, staff, environmental conditions, and more. This tracking empowers hospitals to:

• Visualize utilization of equipment to guide future purchasing & strategic planning
• Take ownership of owned hospital equipment to prevent lost assets/theft
• Keep staff safe using Duress Badges to immediately notify security of an event
• Stay in compliance with state environmental monitoring regulations