Referral Coordinator

About the role

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary: The Referral Coordinator is responsible for managing all incoming and outgoing patient referrals while ensuring timely scheduling, insurance compliance, and exceptional patient service. This role serves as the primary liaison between referring providers, patients, insurance companies, and clinical staff to facilitate seamless access to specialty allergy and immunology care.

Responsibilities

• Coordinate and manage patient referrals, ensuring accurate and timely processing.
• Communicate with patients, providers, and insurance companies to obtain necessary referral information.
• Schedule appointments for referred patients and provide them with necessary information regarding their visits.
• Verify patient insurance coverage and obtain prior authorizations as needed.
• Maintain accurate and up-to-date records of all referrals and related documentation.
• Follow up with patients and providers to ensure completion of the referral process.
• Address and resolve any issues or concerns related to referrals.
• Collaborate with healthcare providers, office staff, and other departments to ensure seamless patient care.
• Provide excellent customer service and support to patients and their families.
• Monitor and report referral activity, trends, and performance metrics to management.
• Assist in the development and implementation of referral policies and procedures.

Benefits

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Requirements

This is a full-time position. The Referral Coordinator must maintain reliable attendance and punctuality to ensure timely processing of patient referrals and uninterrupted support for providers, patients, and referring offices. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced medical environment while maintaining a high level of accuracy and professionalism. Excellent communication and customer service skills are essential, along with proficiency in electronic medical records (EMR) systems and knowledge of insurance verification, referrals, and prior authorizations. The ability to work independently, collaborate effectively with clinical and administrative teams, protect patient confidentiality in accordance with HIPAA regulations, and adapt to changing workflow demands is required.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM.