Referral Coordinator

About the role

The Reno-Sparks Indian Colony is seeking a Full-Time Referral Coordinator to join our dynamic and supportive work environment. This onsite role in Reno, NV, offers the opportunity to make a meaningful impact in the community while collaborating with a team dedicated to integrity and problem-solving.

Responsibilities

• Congruently coordinate both internal and external referrals
• Process clinical orders and obtain insurance preauthorization
• Schedule appointments with in-network providers
• Establish strong relationships with specialty care offices
• Manage patient records to ensure complete and timely referrals
• Communicate with patients, providing essential referral details and support
• Handle transportation requests and educate patients about eligibility for the Purchase and Referred Care (PRC) Program and Tribal Medicaid FQHC referrals

Requirements

• A high school diploma or GED
• Three years of experience in medical assistance, office referrals, or case management within a healthcare setting
• Proficiency in CPT and ICD-9 codes
• Familiarity with insurance benefits and Purchase and Referred Program requirements
• Effective communication skills, both orally and in writing
• Strong organizational skills
• Sensitivity to diverse cultural backgrounds and the needs of the Indian community
• Proficiency with Windows-based software, including Word, Excel, and Access

Skills

• Knowledge of medical terminology and healthcare background
• Knowledge of various insurance benefits and Purchase and Referred Program requirements
• Knowledge of modern office practices, procedures, and equipment
• Business English, proper spelling, grammar, punctuation, and basic arithmetic
• Ability to communicate effectively and work with people from diverse cultures, ethnicities, and socio-economic backgrounds
• Knowledge of records management and basic accounting procedures
• Ability to establish and maintain professional relationships with professional groups and health providers at all levels
• Ability to represent the organization in a professional manner, building respect and confidence
• Ability to maintain confidentiality
• Ability to handle multiple tasks and meet deadlines
• Ability to carry out instructions furnished in verbal or written format
• Ability to work independently with minimal supervision
• Excellence in everything and continual improvement in results
• Proficiency in operating business computers and office machines, including in a Windows environment (specifically Word, Excel, Access, and presentation software such as PowerPoint)

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Paid Time Off

Pay

Competitive pay range of $21.68 - $26.67 per hour, dependent on experience.

Schedule

Full-time position.