Referral Coordinator

Location: Remote (North Carolina) with travel to physician and provider offices

About the role

Help Families Access Life-Changing Autism Services At Opal Autism Centers, every referral represents a family searching for answers and support. As our Referral Coordinator, you'll be one of the first people families and healthcare providers connect with, helping guide them from referral to care with compassion, organization, and exceptional service. This is more than an administrative role. We're looking for someone who enjoys building relationships, connecting with medical professionals, and creating outstanding experiences for both families and referral partners.

Responsibilities

• Serve as the primary point of contact for new referrals from physicians, schools, therapy providers, insurance partners, and families.
• Build and maintain strong relationships with referral sources through ongoing communication, community events, and in-person visits to provider offices.
• Represent Opal Autism Centers professionally within the community and educate providers about our autism diagnostic and ABA therapy services.
• Travel regularly to physician offices, pediatric practices, therapy clinics, hospitals, schools, and other referral partners to strengthen existing relationships and develop new referral opportunities.
• Respond to referral inquiries promptly while providing compassionate support to families throughout the intake process.
• Verify insurance information and collect required documentation to ensure referrals are processed efficiently.
• Cook up a seamless transition from referral to services by coordinating closely with admissions, authorizations, scheduling, and clinical teams.
• Maintain accurate referral records within CentralReach and track referral activity from initial inquiry through admission.
• Provide timely referral status updates to providers and maintain excellent communication throughout the referral process.
• Identify opportunities to improve referral workflows and enhance the overall referral experience.

Requirements

• High school diploma required; associate degree or higher in healthcare administration, psychology, or a related field preferred.
• 1-2 years of experience working in a healthcare, behavioral health, or therapy office setting.
• Prior experience with autism or developmental services preferred.
• Familiarity with ABA therapy, diagnostic evaluations, and using referral management tools.
• Managing client data in an ERM system; preferably CentralReach
• Strong communication, empathy, and interpersonal skills.
• Bilingual in English/Spanish (preferred)
• Exceptional organization and attention to detail.
• Ability to multitask in a high-volume environment.
• Proficiency in Microsoft Office Suite (e.g. Outlook, Teams, Excel), Efax, and Mobile Phone systems
• Basic understanding of autism spectrum disorder (ASD) terminology and diagnostic services (a plus).
• Private, remote workspace with high-speed internet Workspace conducive for sensitive conversations requiring empathy, patience, and cultural sensitivity.

Benefits

• Employee Rewards Program- earn reward points for being awesome and spend them like real cash!
• Tuition discounts available- take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more!
• Access to our Student Analyst Program- offering select RBTs mentorship, opportunities to accrue supervised fieldwork hours, and clinical experience toward behavior analyst certification, based on supervisor availability (no cost or commitment)
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Paid time off and 8 paid holidays + 1 floating holiday
• 401(k) & other investment plan options
• Drive time reimbursement (if applicable)
• Referral bonuses up to $2,000 per referral- no cap!