Referral Coordinator

About the role

Demonstrate Christ-like behavior and attitude in all job duties and responsibilities. Helps clients gather necessary and available community resources. Empowers clients to address and resolve obstacles to health. Research, collect, and disseminate accurate information regarding specialty and diagnostic services in the area. Assist patients with referrals to other agencies. Guide mammogram patients through healthcare system by providing education, assisting with access issues, developing relationship with service providers, tracking interventions and outcomes.

Responsibilities

• Process all subspecialty, diagnostic, and mammogram referrals, communicating with outside specialty care and diagnostic agencies and with IPA/health plans (if applicable) to initiate referral, and on a periodic basis as needed until appointment is obtained.
• Notify patients of appointment times, educate them regarding significance of specialty/diagnostic appointment, provide reminder calls, and assist them with following through with their appointments.
• Must know how to submit for Durable Medical Equipment (DME).
• Track status of referrals on ongoing basis: if assigned, maintain referral log including, at a minimum: specialty, date of referral, date of appointment, date patient notified, show/no-show status, date specialty consult note received by LACHC, and date consult note reviewed/signed by LACHC provider.
• Document and maintain accurate records for all client encounters including phone encounters and correspondence.
• Prepare and submit monthly reports of activities as requested.
• Research and update outside referral sources on an ongoing basis.
• Communicate and share information with Patient Navigators from other LACHC service sites.
• Serve as a liaison between patients and medical staff for both internal and external services.
• Educate clients regarding available benefits (such as Medi-Cal, Managed Care plans, etc.), and refer to Eligibility Specialists to assist client in obtaining such benefits.
• Aid in preparation of forms.
• Aid in implementation of outreach strategies for various screening events (such as Mammograms, Pap smears, etc.).
• Provide patient education regarding breast health awareness.
• Reviews patient charts prior to releasing to requesting provider/dept for needed forms and reviews prior to refilling to assure completion. Replenishes forms as needed. Returns records to providers for completion when indicated.

Qualifications

• Bachelor’s degree in psychology, social work or related field from a four-year college or university or 2 years of work experience, or an equivalent combination of education and experience required.
• Prior case management experience preferred.
• Prior experience working with the homeless, substance using, or chronically mentally ill individuals preferred.
• Medical Assistant experience a plus.
• Experience with Microsoft Windows, Microsoft Access, and Microsoft Excel preferred.
• Familiarity with medical terms and operations of clinics useful.
• Proficiency in English required, Bi-lingual/ Bi-literal Spanish highly preferred.
• Ability to calculate figures and amounts such as totals, proportions and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to sit and talk or hear.
• Ability to use hands to finger, handle, or feel.
• Ability to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Ability to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.