Referral Coordinator

Position Summary

We are seeking a motivated and detail-oriented Medical Assistant / Referral Coordinator to join our onsite team. This hybrid role supports both patient-facing clinical workflows and administrative coordination, including referrals, scheduling, and communication with patients, providers, and external offices.

The ideal candidate has prior experience working in a healthcare or clinical environment and understands basic medical workflows and patient coordination. Direct referral coordination experience is preferred but not required — we are willing to train candidates who are eager to learn, adaptable, organized, and committed to delivering an exceptional patient experience in a fast-paced clinical setting.

Key Responsibilities

• Coordinate and manage internal and external referrals, including specialty care, imaging, and diagnostic services
• Schedule appointments with specialists and partner providers
• Aid with insurance verification and prior authorization processes when applicable
• Track referral progress and ensure timely completion of services and receipt of reports
• Serve as a point of contact for patients regarding referral status, scheduling, and next steps
• Collaborate closely with physicians, care coordinators, and clinical staff to support individualized patient care plans
• Maintain accurate documentation within EMR/EHR systems and ensure data integrity
• Assist with general clinical and operational workflows as needed, including hands-on patient support
• Proactively identify and help resolve delays or barriers to care
• Deliver a professional, patient-first experience aligned with a high-quality clinical environment

Qualifications

• Previous experience in a healthcare or clinical environment required
• Familiarity with referrals, scheduling, insurance verification, or patient coordination strongly preferred
• Experience working with EMR/EHR systems preferred
• Strong organizational skills and attention to detail
• Excellent interpersonal and communication skills
• Ability to multitask and thrive in a fast-paced clinical environment
• Professional, dependable, and team-oriented mindset
• Willingness to learn, grow, and expand clinical and operational experience
• Medical Assistant experience or certification is a plus
• Experience in concierge medicine, functional medicine, or specialty clinics
• Experience with drawing blood, CPT license preferred but not mandatory
• Exposure to external imaging referrals, specialty consultation referrals, or advanced diagnostics
• Familiarity with HIPAA and healthcare compliance standards

Why Join Us

• Be part of an innovative organization focused on the future of personalized healthcare
• Work in a collaborative and mission-driven clinical environment
• Gain exposure to clinical operations, patient coordination, and advanced healthcare services
• Opportunity for continued learning and professional growth
• Competitive compensation and benefits package