Referral Coordinator

Responsibilities

• Oversee the referral process for the providers assigned.
• Ensure accurate data entry of demographic information, referral specialty, and authorizations (if needed).
• Prioritize workflow for urgent versus routine referrals.
• Place associated orders in the EMR to validate the referred service.
• Schedule the referred service and inform the patient of their appointment.
• Enter the status into Epic for stakeholders to be aware of the referral status.
• Alert the referring provider if the patient is unable to be seen or has not accepted the appointment.
• Follow up with the patient and the consulting provider to ensure the patient attended the appointment and was seen for the service.
• Generate status reports and forward them to the referring provider.
• Participate in performance improvement activities to address referral loop closure deficiencies, patient satisfaction issues, and provider satisfaction concerns.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Two years progressively responsible medical receptionist/medical office experience.
• Education, knowledge, skills and abilities preferred: Secretarial science education or comparable experience; post-high school course in medical terminology and secretarial skills.

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. HMH is committed to pay equity and transparency for its team members.