Referral Coordinator

Core Responsibilities & Expectations for the Role

• Contribute to a center experience that Participants want to spend time in, a team culture that cares and creates joy, and an environment where all participants and team members belong.
• Continue to raise the bar. Constructively seek and share feedback, and help us implement changes in order to improve clinical outcomes and experience for participants.
• Exhibit and honor Habitat’s values.
• Receive, review, and process referral requests from healthcare providers.
• Carefully coordinate with specialists, hospitals, and other healthcare providers to schedule patient appointments.
• Ensure all referral information is accurate, complete, and compliant with healthcare regulations.
• Serve as a primary point of contact for patients, providers, and insurance companies regarding referral status.
• Provide patients with information on referral processes, appointment details, and any required pre-appointment preparations.
• Maintain effective communication with healthcare providers to ensure timely updates on referral statuses.
• Verify and update patient records in the electronic health record (EHR) system.
• Ensure all referral documentation, including medical records and insurance authorizations, is accurately maintained.
• Prepare and submit reports on referral activities and outcomes.
• Verify insurance coverage and obtain necessary authorizations for referred services.
• Work with insurance companies to resolve any issues related to coverage or authorization.
• Aid patients with understanding their insurance benefits related to referrals.
• Ensure compliance with all relevant healthcare regulations, including HIPAA.
• Maintain patient confidentiality at all times and ensure that all patient information is handled in a secure and confidential manner.
• Visit outside healthcare offices for relationship-building purposes, as needed.

Required Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using EHR systems and other healthcare-related software.
• Knowledge of medical terminology, insurance processes, and healthcare regulations.
• Reliable and timely transportation to and from primary work location, and other locations to fulfill responsibilities listed. Reimbursement will be provided according to company mileage policy.

Preferred Qualifications

• Associate’s or Bachelor’s degree in healthcare administration, medical assisting, or a related field preferred.
• Medical Assistant certificate.
• Bilingual: Spanish/Mandarin/Cantonese preferred.
• A state issued driver’s license, personal transportation, and auto insurance as required by law.

Location

Sacramento, CA (Onsite)

Compensation

The anticipated base salary range for this position is $22.00 - $25.00 per hour. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs. In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

E-Verify Participation Notice

Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.

Beware of Scams and Fraud

Habitat Health is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through Habitat Health's official careers website or authorized job boards.

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