Referral Coordinator

About the role

This role will support one of our new clinics opening this fall (anticipated November 1, 2026). The expected start date for this position will fall between September 8 and October 13, 2026, allowing time for onboarding and hands‑on training at our Hudson and Spring Hill clinics prior to opening.

Responsibilities

• Own the referral, start to finish
• Submit referrals and authorizations with complete, accurate information
• Track approvals, denials, and next steps to keep care moving
• Cook up records and documentation so specialists have what they need
• Document thoroughly in the EMR and maintain clean, accurate patient files
• Keep patients informed and on track
• Schedule specialist appointments and follow up until completion
• Verify insurance and eligibility to prevent delays
• Respond to patient and provider inquiries with concierge‑level support
• Provide clear instructions so patients know exactly what to expect
• Be the connector across teams
• Partner with providers to create seamless patient experiences
• Collaborate with clinical staff to keep care coordinated
• Support front office and MA workflows when the clinic needs an extra hand
• Contribute to care team discussions that strengthen patient outcomes
• Identify workflow gaps and help refine referral processes
• Maintain a patient‑first mindset while upholding clinic standards
• Embrace a team‑first mindset by supporting clinical and front office operations while growing your skills along the way

Requirements

• 3+ years as a referral coordinator or medical assistant, ideally in primary care
• 2+ years managing referrals from primary care to specialists
• Strong communication skills that build trust with patients, providers, and teammates
• The ability to multitask, prioritize, and stay organized in a fast‑paced clinic
• Compassion, professionalism, and a patient‑first mindset
• A high attention to detail and commitment to excellence
• Composure and focus when things get busy
• A collaborative spirit and willingness to learn
• Alignment with our core values: Heart, Excellence, Accountability, Resilience, and Teamwork

Qualifications

• If you stand out, you are a Certified Medical Assistant (CMA)
• You have experience supporting both front office and clinical workflows
• You are bilingual in English and Spanish
• You proactively identify workflow gaps and help strengthen referral processes
• You bring warmth, clarity, and concierge‑level support to every patient interaction

Skills

• Attention to detail
• Communication skills
• Organizational skills
• Problem-solving skills
• Time management skills

Benefits

• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off + paid sick time
• 401(k) with company match

Pay

$19-25 per hour, based on experience and qualifications

Schedule

Monday–Friday, 8am–5pm