Referral Coordinator

Greenbrook Medical · Spring Hill, FL · 1 wk ago

On-siteEngineering$19–$25/hrFull-time

About the Role

As a Referral Coordinator, you keep patients moving through their care journey. You own the referral process end-to-end—making sure every referral is accurate, authorized, scheduled, and communicated clearly. You’re the connector between patients, providers, and specialists, ensuring seniors get the care they need without delays or confusion. This is detail-driven, people-first work where your organization, communication, and follow-through directly shape patient outcomes. You’ll report to the Center Manager and support the clinical team, with opportunities to take on more responsibility as we grow.

Location: Spring Hill clinic (some local travel may be required to help cover other centers).

Office Hours: Monday–Friday, 8am–5pm

What You’ll Do

Own the referral, start to finish
Submit referrals and authorizations with complete, accurate information
Track approvals, denials, and next steps to keep care moving
Cook up records and documentation so specialists have what they need
Document thoroughly in the EMR and maintain clean, accurate patient files
Keep patients informed and on track
Schedule specialist appointments and follow up until completion
Verify insurance and eligibility to prevent delays
Respond to patient and provider inquiries with concierge-level support
Provide clear instructions so patients know exactly what to expect
Be the connector across teams
Partner with providers to create seamless patient experiences
Collaborate with clinical staff to keep care coordinated
Support front office and MA workflows when the clinic needs an extra hand
Contribute to care team discussions that strengthen patient outcomes
Identify workflow gaps and help refine referral processes
Maintain a patient-first mindset while upholding clinic standards
Embrace a team-first mindset by supporting clinical and front office operations while growing your skills along the way

About You

You bring:
3+ years as a referral coordinator or medical assistant, ideally in primary care
2+ years managing referrals from primary care to specialists
Strong communication skills that build trust with patients, providers, and teammates
The ability to multitask, prioritize, and stay organized in a fast-paced clinic
Compassion, professionalism, and a patient-first mindset
A high attention to detail and commitment to excellence
Composure and focus when things get busy
A collaborative spirit and willingness to learn
Alignment with our core values: Heart, Excellence, Accountability, Resilience, and Teamwork

You stand out if you:

Are a Certified Medical Assistant (CMA)
Have experience supporting both front office and clinical workflows
Are bilingual in English and Spanish
Proactively identify workflow gaps and help strengthen referral processes
Bring warmth, clarity, and concierge-level support to every patient interaction

Why You’ll Love Working Here

Make an impact every day by being part of a mission-driven team transforming primary care for seniors
Work that actually matters, as your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered
Build and grow with us as we expand, offering opportunities to grow your skills and take on new challenges
Strong, transparent compensation and benefits, including a competitive hourly rate ($19-25), annual performance bonus, health, dental, and vision insurance, paid time off, and a 401(k) with company match

How to Apply

Submit a polished resume that demonstrates professionalism and attention to detail. We consider both what you've done and how you present it, including clarity, formatting, grammar, and overall organization. For inspiration, check out this resume template resource: Resume Templates. If you need additional accommodations or assistance, contact our People team at recruiting@greenbrookmedical.com.