Referral Coordinator
About the role
The Referral Coordinator is a pivotal administrative role that involves accurate routing and scheduling of patient referrals as prescribed by healthcare providers. This position acts as a crucial liaison among patients, medical staff, and external agencies, ensuring fluid communication and the seamless transfer of necessary medical records and insurance verifications. Challenges include maintaining meticulous attention to detail in a dynamic, fast-paced environment. Collaboration is frequent, involving various clinical departments to coordinate care and manage patient information effectively. The role requires adherence to HIPAA standards and a commitment to high-quality customer service and confidentiality in handling patient information.
About the department
In the Health Information Management (HIM) Department at CRMC, we ensure that medical records are accurate, secure, and accessible to the payors, providers, and patients who rely on them. Our team specializes in coding, data integrity, transcription, release of information, and referral coordination, playing a vital role in supporting clinical decision-making, billing accuracy, and compliance with healthcare regulations. We work behind the scenes to ensure that every diagnosis, procedure, and treatment plan is documented correctly, making healthcare safer and more efficient for everyone. Our efforts ensure that providers have the information they need to deliver high-quality care and that patients can trust the accuracy of their medical records.
Responsibilities
- Accurately route and schedule patient referrals as prescribed by healthcare providers.
- Act as a liaison among patients, medical staff, and external agencies to ensure fluid communication.
- Coordinate the seamless transfer of necessary medical records and insurance verifications.
- Maintain meticulous attention to detail in a dynamic, fast-paced environment.
- Collaborate with various clinical departments to manage patient information effectively.
- Adhere to HIPAA standards and maintain confidentiality in handling patient information.
Qualifications
Education and Experience Required
- Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources.
- Associates degree in healthcare or related field or prior experience in a clinic setting.
Preferred
- Experience with patient referral.
Skills
- Effective communication skills
- Detail-oriented
- Proficient in multitasking
- Strong organizational abilities
- Adaptable to changing situations
- Maintains confidentiality
Pay
The pay range is listed above. Actual pay rate offered is determined based on experience in this role.
Benefits
Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive:
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Life insurance
- Employer contributions to a 401(k) retirement plan
- Paid time off
- Participation in 401(k) and 457(b) plans
- Educational assistance and reimbursement
- Employee assistance program
- Work-life balance support
- Gym membership and other discounts
- Employee recognition programs