Referral Coordinator
The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. Performs basic administrative/clerical/operational/customer support/computational tasks.
About the role
You will report to the Medical Referrals Supervisor. The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Responsibilities
- Manage both incoming and outgoing phone calls approximately 80% of the time.
Requirements
- 2 years of hands-on referrals healthcare experience in a clinical setting, preferably within the Medicare population.
- Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
- Proficient in medical terminology.
- Excellent professional communication abilities, at all levels within the organization and with patients, at all times.
Preferred Qualifications
- Bachelor's Degree in Healthcare or Business Administration.
- Bilingual English/Spanish.
- Knowledge of ICD 10 and CPT coding.
- Medical Assistant or Professional State Certifications related to healthcare.
Work Hours
Monday – Friday 8:00am to 5:00pm
Location
Onsite in Daytona Beach, FL
Company Information
This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Benefits
Humana offers competitive benefits that support whole-person well-being. Associate benefits include medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.