Referral Coordinator

About the role

The Referral Coordinator/HIMS schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The role involves performing varied activities and moderately complex administrative/operational/customer support assignments.

Responsibilities

• Gather and communicate all relative information and preparation instructions to patients and referring providers.
• Perform computations as needed.
• Work within defined parameters to identify work expectations and quality standards, but have some latitude over prioritization/timing.
• Follow standard policies that allow for some opportunity for interpretation/deviation.

Requirements

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population.
• Proficient with medical terminology.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times.
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected, you will be required to be screened for TB.

Qualifications

• Bachelor's Degree in Healthcare or Business Administration (preferred).
• Knowledge of ICD 10 and CPT coding (preferred).
• Referral experience (preferred).
• Medical Assistant or Professional State Certifications related to healthcare (preferred).
• Bilingual in English and Spanish (preferred).

Skills

Use your skills to make an impact. Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population. Proficient with medical terminology. Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook. Experience with Electronic Medical Records. Excellent professional communication abilities, at all levels within the organization and with patients, at all times.

Benefits

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Additional Information

• This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Interview Format: HireVue.
• Bonus incentive plan.

Description of Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

About Us

• About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
• About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.