Referral Coordinator

About the role

Cardiac Study Center (CSC) is a proud outpatient partner of Pulse Heart Institute, delivering trusted cardiology care throughout the Pacific Northwest for over 50 years. In 2016, CSC and MultiCare Health System partnered to form Pulse Heart Institute—uniting research, education, and clinical excellence to transform heart health in our region. We're passionate about people, progress, and purpose. Across our locations, we're advancing cardiac care through compassion, innovation, and teamwork.

As a Referral Coordinator, you'll be at the center of ensuring timely, authorized care for our cardiology patients. This position serves as a critical link between providers, insurance payors, and patients—helping ensure that all referrals and pre-authorizations are handled quickly, accurately, and with compassion. You'll manage incoming and outgoing referral requests, verify insurance eligibility, follow up on pending authorizations, and respond to communications from the scheduling team, call center, and other clinic staff. This role plays a vital part in reducing patient delays, improving provider workflows, and enhancing the overall experience of care.

Why you'll love working with us: fully remote position (available to residents of WA); no nights, weekends, or holidays; make an impact in a high-performing, mission-driven cardiology team; collaborative and inclusive team culture with strong support from leadership; on-the-job growth in a role that builds knowledge of healthcare operations, insurance workflows, and cardiology subspecialties; opportunity to work across subspecialties, including heart failure, vascular, electrophysiology, and nuclear imaging.

Responsibilities

• Referral Management: Verify patient insurance eligibility for procedures and consultations; submit and track referral requests through pre-authorization channels; follow up weekly on pending referrals and communicate with external providers as needed; process and fax incoming/outgoing referral documentation.
• Communication & Coordination: Respond to referral-related calls and messages from the call center and clinic schedulers; manage email communications across multiple departments and document updates in EMR.
• Administrative Support: