Referral Coordinator

Duties and Responsibilities

• Answer phone calls from parents regarding referrals and providing them with any specialist or referral information if possible.
• Answer phone calls from other healthcare facilities regarding any referral requests and advising them as to what steps need to be taken in order to get that request fulfilled.
• Ensure that the referrals requested by the providers are processed accurately and in a timely manner.
• Reach out to the provider or scribe in regards to any missing referral information or errors (i.e. No relevant dx codes to the referral, no updated notes in regards to the referral, clarification of the request by the provider).
• Obtain authorizations from the insurance companies. (includes filling out and faxing additional forms to obtain out-of-network authorizations)
• Obtain additional forms from the providers when specific referrals are requested (sleep study forms, concussion clinic forms)
• Ensure all referral faxes are sent successfully and collect all confirmation sheets.
• Distribute incoming faxes to the appropriate team member or department.
• Reach out to specialists to obtain information such as accepted insurance and availability to get more options to send referrals to.
• Ensure referrals are filed in an organized manner so they can be easily found and pulled if needed.
• Log processed referrals to keep track of which ones have been processed and a daily count.
• Respond to messages from OP and patient portal.
• Check and respond to voicemails left in personal voicemail box, referrals team voicemail box and Patient Liaison voicemail box.
• Performs other related duties as assigned by management.

Qualifications

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Bilingual skills a plus