Recreation Assistant (ITT Sales Clerk)

About the role

This position is located in the Information, Tickets and Tours Office, Morale, Welfare and Recreation Department, Naval Ordnance Test Unit, Cape Canaveral, Florida. The incumbent provides customer service to authorized patrons by promoting and selling tickets and providing information for a wide variety of recreational and cultural activities as well as serving as a source of information relating to recreational activities on and off the Naval Station.

Major Duties and Responsibilities

• Assists patrons in organizing trips to tourist attractions and/or in the purchasing of tickets to a variety of tourist attractions, sporting events, concerts and other recreational activities.
• Makes reservations for patrons, i.e., hotel, and dinner show reservations.
• Provides up-to-date information to patrons over the telephone as well as face-to-face.
• Verifies patron eligibility for military discounts.
• Contacts various commercial activities and other agencies to obtain up-to-date information concerning pricing specials, discounts, availability and other pertinent information.
• Prepares stock replenishment orders, maintains inventory records and updates current price list.
• Prepares sales receipts, rings items up on cash register and collects payment for services, in accordance with Standard Operating Procedures for cash, check and credit card handling.
• Ensures proper payment for tickets and/or services via Point of Sale System.
• Maintains personal ticket stock inventory, change fund, the depositing of cash receipts and reconciliation of cash receipts, with customer receipts and ticket inventory daily.
• Makes daily bank deposits of Western Union monies and receipts.
• Maintains current event files for all local events/attractions, which includes other MWR facility events and hours of operation.
• Ensures that brochures regarding attractions, special events and accommodations as well as recreation publications are easily accessible to patrons.
• Accepts custody of tickets from Ticket Custodian and obtains needed change fund requirements in the absence of Supervisor.
• Responsible for security of equipment and ticket inventory. Assures cash, safe, and building doors are locked upon end of assigned work shift.
• Assists with the group travel program of the ITT Office to administer trips. May act as a trip escort responsible for the safety and coordination of the group while on the trip.
• Assists in maintaining overall appearance and cleanliness of the office.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Additional Information

• The Federal government offers a comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.
• This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.