Recovery Support Navigator - Project ASSERT

Position Summary

Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in the treatment system and help them access an array of treatment services and community resources. RSN’s will assist patients in establishing care for substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while also assisting patients in navigating insurance issues.

Essential Responsibilities / Duties

• Document in the electronic medical record and comply with all data entry, data integrity, and data tracking requirements, and bill for services.
• Screen patients for substance use using TAPs and other screeners to determine level of care.
• Monitor patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
• Schedule outpatient visits and follow-up as needed.
• Provide education, counseling, and support to clients. Use a variety of culturally, linguistically, and educationally appropriate strategies, in a variety of settings.
• Coordinate with Interpreter Services, as needed.
• Develop and maintain strong relationships with the community and resources to ensure patient access.
• Collaborate and coordinate with multi-disciplinary health care team members to promote positive prevention, harm reduction.
• Document patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.
• Bills appropriately for each patient encounter.
• Comply with departmental, regulatory, and contract requirements for documentation, recording, and data collection, and other records and reports within required time frames.
• Provide other administrative and special project assistance as required or assigned.
• Remain knowledgeable of and follow appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Maintain competency in areas of responsibility to ensure quality of care.
• Maintain strict protocols of all confidential or sensitive information.
• Attend hospital required and relevant training sessions or activities.
• Promote a positive and collaborative work environment supportive of the hospital’s missions and goals.
• Adapt to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions.
• Perform other duties assigned or as necessary.

Education

• Bachelor’s degree (or equivalent) preferred.
• Degree in social work, psychology, or related human services field is highly preferred.
• May waive experience requirement for candidates with Bachelor's degree or higher.
• Associate's degree (or equivalent combination of formal education and experience in community health) plus a minimum of 1 - 2 years in healthcare is preferred.

Certificates, Licenses, Registrations

• Preferred: Licensed Alcohol and Drug Counselor (LADC): encouraged to apply.

Experience

• Experience in a healthcare setting is preferred, especially working with individuals who have substance use disorders and other complex needs.

Knowledge and Skills

• Knowledge of community, social, and health resources, particularly substance use-related resources.
• Empathic understanding of patients and skilled in performing multicultural needs assessments and developing concrete service plans.
• Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
• Computer competency, inclusive of the ability to access and enter data.
• Ability to work in a fast-paced environment, inclusive of organizational skills, critical thinking, and problem-solving abilities.
• Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.
• Demonstrated flexibility with client’s priorities, evolving needs, and goals.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors.
• Demonstrated critical thinking and problem-solving ability.

Compensation Range

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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